Regina Morman
Orlando,FL
Summary
Compassionate healthcare professional with experience in patient care and infection control. Experienced with team leadership, operational management, and customer service excellence and call center operations, ensuring efficient and effective customers and patients interactions. Utilizes strong communication and problem-solving skills to resolve issues promptly. Track record of maintaining high customer satisfaction through empathetic and proactive engagement.
Overview
16
16
years of professional experience
Work History
Dialysis Patient Care Technician
Davita
Orlando, FL
01.2026 - 04.2026
- Monitored vital signs and documented patient responses
- Assisted in preparing patients for dialysis treatments
- Maintained cleanliness of treatment areas
- Reduced infection risk by strictly adhering to all infection control protocols and properly disposing of biohazard materials.
Medical Assistant Externship
Upperline Health Podiatry
Altamonte Springs, FL
03.2024 - 05.2024
- Coordinated appointment schedules, optimizing patient flow and reducing wait times.
- Administered injections and performed basic wound care, ensuring patient comfort and safety.
- Maintained medical equipment and inventory, supporting clinical operations and compliance standards.
IRS Order Entry Clerk
NTI Central, Remote (seasonal)
Atlanta, GA
10.2023 - 04.2024
- Completed accurate order entry and data verification.
- Coordinated with shipping departments to ensure timely delivery of products.
- Responded to customer inquiries regarding order status and product information.
Assistant Manager
Rainbow Shops
Atlanta, GA
04.2019 - 11.2022
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance performance and operational efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Developed promotional displays, increasing customer engagement and driving sales growth.
Money Center Agent/Customer Service Associate Cashier
Walmart
Atlanta, GA
06.2013 - 04.2019
- Managed customer inquiries and resolved issues to enhance satisfaction levels.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Trained and mentored new agents to ensure adherence to company policies and procedures.
Customer Service Call Center Representative
LogistiCare
Atlanta, GA
02.2010 - 06.2012
- Managed high-volume inbound calls to address customer inquiries and resolve issues efficiently.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Documented and detailed calls and complaints using call center's CRM database.
Education
NHA Certified Clinical Medical Assistant -
Southern Technical College
Orlando, FL05-2025
High School Diploma -
Homestead Job Corps
Homestead, FL07-2000
Skills
- Hemodialysis procedures
- Vital signs monitoring
- HIPAA compliance
- Infection control protocols
- Customer service
- Team leadership
- Problem-solving
- Team motivation
- Call handling
- Patient scheduling
- EMR / EHR
- Data entry
- Call management
- Complaint resolution
- Quality assurance
- Clinical documentation
- Patient-focused care
- CPR
Timeline
Dialysis Patient Care Technician
Davita
01.2026 - 04.2026
Medical Assistant Externship
Upperline Health Podiatry
03.2024 - 05.2024
IRS Order Entry Clerk
NTI Central, Remote (seasonal)
10.2023 - 04.2024
Assistant Manager
Rainbow Shops
04.2019 - 11.2022
Money Center Agent/Customer Service Associate Cashier
Walmart
06.2013 - 04.2019
Customer Service Call Center Representative
LogistiCare
02.2010 - 06.2012
NHA Certified Clinical Medical Assistant -
Southern Technical College
High School Diploma -
Homestead Job Corps