Estella Castillo
Edinburg
Summary
Dynamic cosmetology operator with a proven track record at Alegria Primary Home Care, excelling in customer service and safety compliance. Expert in product recommendation and conflict resolution, ensuring high-quality service and client satisfaction. Recognized for maintaining meticulous quality documentation and fostering a secure, organized work environment.
Overview
18
18
years of professional experience
Work History
Cosmetology Operator
self-employment
Edinburg
01.2025 - Current
- Followed safety protocols to ensure a secure working environment during operations.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Maintained production and quality documentation.
- Developed product knowledge to effectively recommend services to clients.
- Supported the onboarding process for new clients through detailed guidance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Alegria Primary Home Care
Provider
McAllen
01.2008 - Current
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Cosmetology Operator - Cosmetology
University of Cosmetology
McAllen, TX08-2024
High School Diploma -
Victory Learning Center
San Antonio, TX07-2023
Skills
- Safety compliance
- Quality documentation
- Customer service
- Product recommendation
- Service coordination
- Task prioritization
- Communication skills
- Problem resolution
- Attention to detail
- Time management
- Team collaboration
- Conflict resolution
- Active listening
- Equipment operation
- Problem-solving
- Construction management
- Loading and unloading
- Tool operation
Timeline
Cosmetology Operator
self-employment
01.2025 - Current
Alegria Primary Home Care
Provider
01.2008 - Current
Cosmetology Operator - Cosmetology
University of Cosmetology
High School Diploma -
Victory Learning Center
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