Estella Garcia
Rialto,CA
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Department Assistant
Spectrum/Charter Communications
06.2011 - Current
- Assisted in the preparation of reports, maintain accurate files and records, and documents for a well-organized and professional image.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Delivered regular updates on department progress, keeping higher-ups informed of ongoing activities and external partners to maintain good communications flow.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Performed wide-ranging administrative, office procedures, financial, service-related functions and overseeing invoicing and accruals.
- Collaborated with other departments to facilitate cross-functional projects for improved results and coordinated meetings.
Dispatcher 3
Time Warner Cable
07.2004 - 06.2011
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with Techs and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Answered phone calls and responded to customer emails.
- Provided customers with information on products and services.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Customer Service Representative
TCI/Adelphia Communications
09.1999 - 07.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
Crafton Hills College
Yucaipa, CAHigh School Diploma -
Cajon High School
San Bernardino, CA06.1997
Skills
- File Management
- Expense Tracking
- Data entry expertise
- Document Preparation
- Administrative Support
- Inventory Replenishment
- Professional and mature
- Excel spreadsheets
- Accounting familiarity
- Meeting Scheduling
- Strong Problem Solver
- Billing
Timeline
Department Assistant
Spectrum/Charter Communications
06.2011 - Current
Dispatcher 3
Time Warner Cable
07.2004 - 06.2011
Customer Service Representative
TCI/Adelphia Communications
09.1999 - 07.2004
Crafton Hills College
High School Diploma -
Cajon High School
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