Estella Johnson Rollings
Hospice Plus Dallas
Arlington,TX
21
years of professional experience
Hospice Care Coordinator with experience coordinating patient records scheduling and family support. Detail-oriented with consistent, accurate documentation and clear communication. Dependable team collaborator in fast-paced office environments.
Work History
PCC
6 Years 11 Months- Managed patient care plans to ensure timely access to necessary support services, improving patient satisfaction.
- Facilitated open communication to effectively address patient needs and concerns, enhancing overall patient experience.
- Provided emotional support and information to families during critical decision-making processes.
- Organized and scheduled interdisciplinary team meetings to enhance patient care coordination.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated with various departments to streamline project efforts. to achieve goals.
Office Team Member
20 Years 11 Months- Tracked supplies and managed purchasing activities to ensure office operations ran smoothly.
- Coordinated cross-departmental communication to facilitate seamless workflow.
- Shared clear updates and information with staff regarding patient care and administrative matters.
- Managed hospice office correspondence and routed calls to appropriate care teams.
- Coordinated patient scheduling with nurses, intake staff, and family contacts.
- Processed admissions paperwork and maintained accurate hospice records.
- Verified insurance and followed up on authorizations to support patient service delivery.
- Prepared charts, forms, and office packets for daily hospice operations.
- Supported front desk tasks, including visitors, mail, and supply organization.
- Assisted team members with project tasks to enhance collaboration.
- Answer phone calls, respond to emails, and direct inquiries to the appropriate personnel.
- Set up office equipment such as computers, printers, and fax machines.
- Assist with payroll processing by verifying employee hours worked each week.
- Maintain a safe working environment by adhering to safety protocols at all times.
Education
Some College (No Degree) - Nursing
- Completed Medical Terminology and Medication Aid
- [Fall Semester, 1989] - Dean's List
- [Fall Semester, 1989] - Honor Roll
Skills
Care coordination
Patient record management
Insurance verification
Referral processing
Document management
Problem solving and analysis
Analytical
Attention to detail
Customer service
Multitasking
Team collaboration and support
Patient engagement skills
Patient advocacy excellence
Effective communication skills
Interpersonal communication
Multitasking abilities
Timeline
PCC
Hospice Plus
11.2019 - CurrentRead More
Office Team Member
Hospice Plus Dallas
11.2005 - CurrentRead More
Enfimye Institute of Nursing
Some College (No Degree) from Nursing
Read More