Estella Lewis
Los Angeles,CA
Summary
Dynamic and results-oriented Healthcare Administrator with a strong background in operations management, regulatory compliance, and community relations. Developed and implemented a pioneering senior living model focused on boutique care within an intimate yet connected environment, which resulted in exceptional resident satisfaction and garnered positive family feedback. Successfully managed all aspects of company operations and staff, effectively fostering increased resident happiness and robust family support. As an articulate and personable leader, I possess excellent program management, strategic planning, and operational oversight abilities. I am now seeking to leverage my extensive leadership experience and specialized certifications as an Executive Director to drive operational excellence and further enhance resident care and satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
RCFE Administrator
Kalnel Living
Culver City, CA
09.2017 - 02.2021
- Managed all aspects of RCFE administration, ensuring compliance with state regulations and maintaining high standards of resident care
- Led initiatives to improve operational efficiency and enhance resident services, resulting in consistent high occupancy rates
- Implemented infection control protocols and mitigated risks during the COVID-19 pandemic, ensuring resident safety
Administrator
Country Villa Terrace (Rockport Healthcare)
Los Angeles, CA
08.2016 - 09.2017
- Promoted to Administrator role within Rockport Healthcare, overseeing operations at Country Villa Terrace
- Managed daily operations including personnel management, facility oversight, and compliance with healthcare regulations
Corporate Accounts Payable/Payroll Coordinator
Rockport Healthcare Services
Los Angeles, CA
08.2014 - 08.2016
- Managed all facets of accounts payable and payroll, ensuring accurate and timely processing of payments and compliance with company policies
- Coordinated with vendors, audited invoices, and processed expense reimbursements
Director of Operations
Kalnel Living
Culver City, CA
02.2021
- Successfully maintained census at near capacity, consistently achieving over 90% occupancy throughout tenure
- Achieved only 1 deficiency citation (CDSS deficiency) during entire tenure, demonstrating rigorous adherence to regulatory standards
- Oversaw all aspects of operations including staffing, resident acquisition, state regulatory compliance, and community relations
- Acted as a family liaison, providing support and maintaining positive relationships with residents' families
- Coordinated hospice and home health services, ensuring seamless integration and optimal care for residents
- Innovated staff education programs, fostering a culture of continuous learning and professional development
Education
Bachelor of Arts -
California State University, Northridge (CSUN)
Skills
- Operations Management and Strategic Planning
- Regulatory Compliance and Transparent Reporting
- Community Relations and Staff Development
- Relationship Development and Sound Judgment
Affiliations
- Member, Dementia and Alzheimer's Association, Southland Chapter
- Affiliation with Jewish Family Services (JFS)
- Inelda, Certified Death Doula
Certification
RCFE Administrator Certification, CA State RCFE License #6041447740, 07/01/16
Timeline
Director of Operations
Kalnel Living
02.2021
RCFE Administrator
Kalnel Living
09.2017 - 02.2021
Administrator
Country Villa Terrace (Rockport Healthcare)
08.2016 - 09.2017
Corporate Accounts Payable/Payroll Coordinator
Rockport Healthcare Services
08.2014 - 08.2016
Bachelor of Arts -
California State University, Northridge (CSUN)
Similar Profiles
KAREN GAYTANKAREN GAYTAN
RCFE Administrator at Kalnel LivingRCFE Administrator at Kalnel Living
Amanda BarronAmanda Barron
Campus Executive Director at Arabella of Red Oak Senior Living - Civitas Senior LivingCampus Executive Director at Arabella of Red Oak Senior Living - Civitas Senior Living
Karen ArevaloKaren Arevalo
Resident Assisted at Brightview Columbia- Senior Independent Living, Assisted Living, Memory CareResident Assisted at Brightview Columbia- Senior Independent Living, Assisted Living, Memory Care
Matthew FloresMatthew Flores
Tire Technician/Customer Support at B&S Tire ServicesTire Technician/Customer Support at B&S Tire Services
Devin KoperaDevin Kopera
Local Sales Manager at YelpLocal Sales Manager at Yelp