Estella Phipps

Over 20 years of customer service and leadership experience from in-patient, outpatient, and acute care setting to ensure timely and positive overall healthcare experience for patients and families. Seasoned professional in operations, planning, budgeting, staffing and payroll. Lead up to 14 staff members in 7 departments at 5 off campus locations in accordance with department policies and procedures. Supported administrative staff and leadership for all members of the administrative support team, implements and enforces standards of excellence in all areas supervised. Developed verbal and written communication skills in: problem solving, efficient communication, motivational interviewing, critical analysis, and task management. I believe that lifelong learning and adapting to change has been optimal to my success. I am here to offer my skills to a team that can benefit from my experience.

Dependable Administrative Support Supervisor possessing excellent communication and time management abilities. Manages office supplies, organizes correspondence and maintains liaison with multiple other departments. Methodical and detail-oriented individual with expertise in transcribing minutes, managing calendars and filtering emails. Highly successful Franchise Owner with solid background in environmental services operations. Directs business activities with proven expertise in strategic planning, marketing, and staff leadership. Expert in driving consistent growth. Talented Owner with excellent marketing, customer service and facility oversight skills and more than five years of experience. Highly effective and comfortable working with people at all levels in organization. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

• Supervised team of 10-16 staff members.
• Collaborated with team of 10 in the development of purple belt project.
• Yellow belt project
• Purple belt project
• Achieved tier 1 four times through effectively helping staff participate in the employee opinion survey.

I like to prepare dishes that originate from the Caribbean. Search for unique spices to bring depth to the taste of common dishes.