Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Estella schiwart

Tomball,TX

Summary

I know how to sale color street nails. I know how to drive. I have good customer service skills. I have been a department manager before. I know how to advertise on Facebook and Instagram. I am a hard-working easy-going person. I am very patient and a fast learner. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

19
19
years of professional experience

Work History

Driver

Uber
08.2016 - Current
  • Performed basic maintenance tasks such as checking oil levels, tire pressure.
  • Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
  • Managed time efficiently when making multiple stops along designated routes.
  • Assisted with loading and unloading freight when necessary.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
  • Delivered packages to customers in a timely and efficient manner.
  • Utilized GPS navigation systems to plan efficient routes for deliveries.
  • Demonstrated ability to handle emergency situations calmly and effectively.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Communicated effectively with dispatch and customers to provide status updates.
  • Followed routes assigned by dispatchers to meet delivery objectives.
  • Delivered goods and services to customers on time and in excellent condition.
  • Transported riders to designated stops according to pre-determined schedules.
  • Managed time effectively to meet tight delivery deadlines.
  • Adapted to changing routes or schedules as required by the employer.
  • Documented daily mileage, gas, and other data.
  • Achieved consistently high customer scores due to exceptional service.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Maintained delivery schedules without compromising safety.
  • Saved fuel by leveraging GPS to identify faster routes.
  • Adhered to traffic laws and regulations to prevent accidents.
  • Performed minor vehicle maintenance tasks to prevent disruptions.
  • Managed fuel consumption and expenses for vehicle operations.
  • Ensured vehicle cleanliness and performed regular maintenance checks.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Utilized GPS and maps for efficient route planning.
  • Transported clients to specified destinations safely and on-time.

Secretary

Quality Heating AC & Pluming &Rooter inc
Tomball, TX
03.2014 - 07.2021
  • Provided administrative support to the Office Manager and other staff members.
  • Organized and maintained filing systems for important documents.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.

Everthing

Walmart
Tomball, TX
03.2005 - 07.2012
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Followed company security procedures for handling large sums of money.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed other duties as assigned by management.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Processed sales transactions to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers.
  • Answered customer questions and provided store information.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Collected payments and provided accurate change.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Discounted purchases by scanning and redeeming coupons.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Counted and balanced cashier drawers.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Offered customers carry-out service at completion of transaction.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Ensured compliance with all safety regulations in the workplace.
  • Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
  • Resolved customer complaints and issues promptly and professionally.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Coached and trained new staff members, providing guidance on department policies and procedures.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Handled shift overstock, restocking and inventory control.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Managed daily operations, ensuring efficient workflow and productivity.
  • Implemented customer service standards, ensuring high levels of customer satisfaction.

Education

Klein oak
01.1991

Skills

  • Email Marketing
  • Facebook
  • Instagram
  • Delivery Driving
  • Vehicle Driving
  • Customer Service Management
  • Passenger Assistance
  • Vehicle Maintenance
  • Appointment Scheduling
  • Accident Prevention
  • Punctual and Reliable
  • Problem-Solving
  • Safe Driving Practices
  • Shipping and packaging
  • Transportation
  • Traffic Law Observation
  • Defensive Driving
  • City and non-city driving
  • Customer Service

Languages

  • English
  • Spanish

Timeline

Driver

Uber
08.2016 - Current

Secretary

Quality Heating AC & Pluming &Rooter inc
03.2014 - 07.2021

Everthing

Walmart
03.2005 - 07.2012

Klein oak
Estella schiwart