Estella Giselle Briceno
Downey,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
20
20
years of professional experience
Work History
Clerical Assistant
Olvier And Doyle Body Shop Inc
06.2023 - Current
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Interacted with customers by phone, email, or in-person to provide information.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Streamlined office processes by organizing and maintaining efficient filing systems.
Tax Consultant
Tucios Income Tax Service Inc.
01.2004 - Current
- Turcios Income Tax
- Preparing complete tax forms, Excellent analytical and problem solving skills and patience that require to carry out the work responsibilities in a professional manner.
- Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.
- Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
- Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
- Used appropriate adjustments, deductions and credits to keep client's taxes to minimum.
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Completed and filed returns with tax departments at local, state and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Administrative Assistant
Valley Produce Market
08.2016 - 05.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
File Clerk
AIS
01.2006 - 01.2007
- Sort or classify information according to guidelines such as content, purpose user criteria, or chronological, alphabetical, or numerical order.
Education
No Degree -
Cerritos College For Business
2006
High School Diploma -
Downey High School
2004
Skills
- Meeting Preparation
- Business Administration
- Database Administration
- Business Operations Understanding
- Multi-Line Telephone Systems
- Customer and Client Relations
- Office Equipment Operation
- Schedule Management
- Organization Skills
- Microsoft Office
- Organization and Efficiency
- Data Inputting
Languages
Spanish
Native or Bilingual
Timeline
Clerical Assistant
Olvier And Doyle Body Shop Inc
06.2023 - Current
Administrative Assistant
Valley Produce Market
08.2016 - 05.2017
File Clerk
AIS
01.2006 - 01.2007
Tax Consultant
Tucios Income Tax Service Inc.
01.2004 - Current
No Degree -
Cerritos College For Business
High School Diploma -
Downey High School
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