Estella Lee-Colon

Administrative assistant with more than ten years of experience creating and maintaining efficient operations in office environments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

• Classic Collision, 04/01/21, 02/01/24, Customer Service Representative, Educate customers on how the repair process works, Explain claim process to customers, Check-in vehicles according to insurance standards, Schedule customer appointments for estimates and repairs, Keep rentals updated via the ARMS Auto website, Keep customers updated throughout repair process, Perform a Final Quality Inspection before vehicle goes home, Verify with insurance deductible amounts and any prepaid amounts are correct, Make sure supplements are completed, Answer and transfer calls, Keep Repair Plans and notes updated in CCC One, Perform Pre-Scan and Post-Scans on vehicles
• Rack Room Shoes, 07/01/19, 04/01/21, Assistant Store Manager, Preform opening/closing store procedures, Bank runs for change and deposits, Assist customers in choosing merchandise for purchase, Operate cash register, Sign customers up for the loyalty program, Handle supply orders, Keep store clean and neat, Execute floor plans according to season and sales, Work the inventory, Process new shipments, Delegate task amongst team members
• Cushman Paint & Body Shop, 05/01/17, 07/01/19, Receptionist/Estimator Trainee, Prepared cost estimates at various stages of design from schematic and budget to detailed take-off and pricing., Prepared complete material submittal packages., Conducted site walk thru and progress visits., Analyzed and estimated project changes and prepared change order packages., Maintained company bid vs. cost history., Participated in project meetings, review schedules and prepared reports.
• Kendrick Paint & Body Shop, 02/01/15, 05/01/17, Receptionist, Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment., Researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts., Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times., Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.