Estelle Bergeron
Biloxi,MS
Summary
I am a dedicated retail professional with demonstrated success in sales, management, and customer service. I have proven ability to build lasting customer relationships, accomplish company objectives, and encourage teamwork at all levels. My key strengths are: building rapport with customers and coworkers, solution selling, problem solving, and team building.
Overview
13
13
years of professional experience
Work History
Zone Merchandise Lead
Premium Retail Services
09.2018 - Current
- Evaluated all accounts and ensured compliance with all merchandising standards.
- Monitored and ensured maintenance of merchandising standards in the assigned area.
- Monitored all ad signboards for the department and ensured cleanliness of displays.
- Followed merchandising guidelines to present visually appealing displays.
- Stocked and replenished merchandise according to store merchandising layouts.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Priced merchandise, stocked shelves and took inventory of supplies.
Retail Store Supervisor
Golden Nugget Hotels & Casinos
BILOXI, MS
07.2017 - 09.2018
- Determined the layout of store merchandise to ensure it is visually appealing to consumers.
- Worked with vendors and manufacturers to bring in effective marketing displays for the sales floor and sales windows.
- Oversaw employees and store functions on a day-to day basis.
- Maintained outstanding store conditions and visual merchandising standards.
- Addressed customer complaints and issues in a professional manner.
Assistant Manager
Family Dollar Stores Inc
07.2016 - 05.2017
- Monitored cash intake and deposit records to increase accuracy and reduce discrepancies.
- Resolved all issues professionally and in a timely manner.
- Handled scheduling to ensure proper staffing for high-volume shifts and seasonal promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed multiple priorities in fast-paced environment.
- Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
Assistant Manager
Big Lots
10.2014 - 10.2015
- Manage all store processes to company standards including freight flow, merchandise presentation, and reconciliation of all sales and inventory transactions.
- Participate in the interviewing, selection, hiring, training and performance evaluations of all associates in collaboration with the Store Manager.
- Assist with scheduling and payroll processes on a daily and weekly basis.
- In conjunction with the Store Manager, manage shrink and safety results.
Associate Manager
Big Lots
11.2012 - 10.2014
- Maintain a high level of customer service and ensures customer issues are quickly and efficiently resolved.
- Manage all operational and financial resources to achieve established goals.
- Assume responsibility of total store operation when acting as manager on duty.
Education
Assoc - Business Technology
Nicholls State University
1989
Skills
- Merchandising operations
- Project management
- Team leadership
- Self-motivated
- Conflict resolution
- Skilled problem solver
- Goal-oriented
- People-oriented
- Customer service-oriented
- Natural leader
- Training and development
- Merchandising
Timeline
Zone Merchandise Lead
Premium Retail Services
09.2018 - Current
Retail Store Supervisor
Golden Nugget Hotels & Casinos
07.2017 - 09.2018
Assistant Manager
Family Dollar Stores Inc
07.2016 - 05.2017
Assistant Manager
Big Lots
10.2014 - 10.2015
Associate Manager
Big Lots
11.2012 - 10.2014
Assoc - Business Technology
Nicholls State University