Estelle Haskins
Las Vegas,NV
Summary
Dynamic provisioning supervisor with a proven track record at Southwest Airlines, enhancing customer satisfaction through effective order tracking and inventory analysis. Skilled in streamlining processes and fostering team collaboration, I drive efficiency and service quality while coaching staff to deliver exceptional customer experiences.
Qualified Provisioning Supervisor with strong background in overseeing provisioning operations and ensuring seamless service delivery. Successfully managed teams to enhance operational efficiency and streamline processes. Demonstrated effective leadership and problem-solving skills in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Provisioning Supervisor
Southwest Airlines
02.2025 - 01.2026
- Enhanced customer satisfaction through timely resolution of service requests and proactive communication with clients.
- Improved team efficiency by implementing streamlined processes for order management and product provisioning.
- Collaborated with other departments on special projects aimed at improving overall business performance or addressing specific customer needs.
- Assisted in the development of training materials to help standardize processes across the department, resulting in increased efficiency and consistency among team members.
Customer Service Supervisor
Southwest Airlines
01.2024 - 12.2025
- Created customer support strategies to increase customer retention.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
Provisioning Agent
Southwest Airlines
01.2020 - 01.2024
- Collaborated with cross-functional teams to resolve issues, improving overall service quality.
- Proactively identified potential bottlenecks within the supply chain and devised innovative solutions to overcome challenges promptly.
- Implemented process improvements that increased efficiency while maintaining high service levels for clients.
- Conducted regular audits of equipment inventory, minimizing discrepancies and loss.
Airline Customer Service Agent
Frontier Airlines
06.2019 - 01.2020
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Expedited lost luggage retrieval by coordinating efforts between ground crew and airline staff effectively.
Education
High School Diploma -
C.K Mc Clatchy High School
Sacramento, CA06-2005
Skills
- Inventory analysis
- Order tracking
- Stock replenishment
- Warehouse management
Timeline
Provisioning Supervisor
Southwest Airlines
02.2025 - 01.2026
Customer Service Supervisor
Southwest Airlines
01.2024 - 12.2025
Provisioning Agent
Southwest Airlines
01.2020 - 01.2024
Airline Customer Service Agent
Frontier Airlines
06.2019 - 01.2020
High School Diploma -
C.K Mc Clatchy High School