Summary
Overview
Work History
Education
Skills
Accomplishments
Community Service
Languages
Timeline
Generic

Estelle Jimenez

Clarksville,AR

Summary

I am seeking an opportunity to share my current experiences, while continuing to develop my current skill set. I have valuable experience in assisting with sales, office management, office operations, and planning. I have deep experience in working with small and large teams and as an individual contributor. Additionally, asked various times to help lead, coach, and manage other co-workers. I hope to share this broad set of skills and help add value to this company.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

32
32
years of professional experience

Work History

Billing Specialist

Clarksville Connected Utilities
11.2024 - Current
  • 9Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Optimized payment collection times by implementing effective follow-up strategies with clients.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Handled account payments and provided information regarding outstanding balances.
  • Collaborated with customers to resolve disputes.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Monitored outstanding invoices and performed collections duties.
  • Generated monthly billing and posting reports for management review.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Verified accuracy of accounts payable payments, resulting in reduction in payment errors and check reissues.

Technical Service Coordinator

Clarksville Connected Utilities
09.2007 - Current
  • I am the main contact for Technical Services/Broadband in assisting customers, contractors, and employees in various facets of the companies’ activities
  • I am responsible for the entirety of the client account life cycle for both residential and commercial clients, this includes account opening, management, and servicing
  • I Build relationships with customers to better understand their unique needs and offer customized solutions
  • I also Function as a case manager and point of contact for each issue from start to completion
  • As part of the larger, I Identify opportunities for process improvements and system enhancements based on customer and internal interactions
  • I assist other staff members with research projects as needed
  • Serve as a resource to the product development, marketing, and sales team, as assigned by supervisor
  • Support and organize field-marketing activities such as workshops and focus groups to gain customer feedback
  • Billing, manage and prioritize internal and external customers’ requests
  • KEY ACHIEVEMENTS: Chosen to be cross trained in various job functions, 100% project completion within specified periods, New Hire Trainer, Organized events for a thousand plus attendees (1,000), Promoted to Technical Service Coordinator

Associate

Marvin Vinson Activity Center
10.2018 - 07.2020
  • I help in the supervision of the center’s community workers, oversee patrons
  • Additionally, I help book reservations for the center and the parks
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.

Payroll Clerk

Volt Information Sciences, Inc.
09.1996 - 04.2004
  • Weekly payroll, W-2 Corrections, Employment Verification, assisted HR, stop payment on payroll checks, heavy phones, ordered supplies for payroll department, set up direct deposit for employees, keeping meeting minutes
  • Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
  • Updated employee files with new details such as changes in address or salary levels.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.

Front Desk Clerk

Hilton John Wayne Airport Hotel
01.1994 - 09.1996
  • Sales, PBX board (heavy) checked in and out guest, cashier, customer service, Office tasks, make reservations for hotel guest, nightly audit of guest
  • Guest
  • Promoted to Accounts Payable and Payroll five hundred (500) employees

Sales/receptionist

Toro Truck Driving School
03.1993 - 09.1994
  • Sales, cashier, enrollment, phones, coordinating class schedules, order supplies

Education

Some College (No Degree) -

Cypress College
Cypress, CA

Skills

  • Excel
  • Word
  • Spring Brook
  • Customer service
  • Data entry proficiency
  • Decision-making
  • Account reconciliation
  • Payment posting
  • Customer engagement
  • Month-end closing procedures
  • Relationship building
  • Record preparation
  • Research and due diligence
  • Team collaboration
  • Collections
  • Records organization and review
  • Audit procedures
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Client relationship management
  • Conflict resolution
  • 10-key data entry
  • Data analysis
  • Discrepancy reconciliation
  • Customer relations
  • Records research

Accomplishments

  • Chosen to be cross trained in various job functions.
  • 100% project completion within specified periods.
  • New Hire Trainer.
  • Organized events for a thousand plus attendees (1,000).
  • Promoted to Technical Service Coordinator.

Community Service

  • Lions Club
  • Chamber Board
  • Clarksville Leadership
  • Peach Festival Committee
  • Assist local authorities with translation services upon request.

Languages

Spanish
Full Professional

Timeline

Billing Specialist

Clarksville Connected Utilities
11.2024 - Current

Associate

Marvin Vinson Activity Center
10.2018 - 07.2020

Technical Service Coordinator

Clarksville Connected Utilities
09.2007 - Current

Payroll Clerk

Volt Information Sciences, Inc.
09.1996 - 04.2004

Front Desk Clerk

Hilton John Wayne Airport Hotel
01.1994 - 09.1996

Sales/receptionist

Toro Truck Driving School
03.1993 - 09.1994

Some College (No Degree) -

Cypress College

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Estelle Jimenez