Estelle Lopez
CITRUS HEIGHTS,CA
Summary
During my employment at Safeway I had the opportunity to work in all areas of the business. Including Bookkeeping, Cashier, Receiving Manager, and then Front End Manager.
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Proactive and meticulous Cash office Manager with over 20 years of experience in the grocery industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Front End Manager
Safeway/Albertsons
12.1998 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Increased sales revenue through strategic product placement and enticing visual merchandising displays.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Implemented successful training programs for new hires, resulting in faster onboarding and increased retention rates.
- Ensured accurate inventory management with routine audits, leading to improved stock availability for customers.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Developed strong relationships with vendors, negotiating advantageous pricing structures for products and promotional materials.
- Coordinated loss prevention efforts, reducing shrinkage levels while maintaining a welcoming atmosphere for shoppers.
- Oversaw cashier operations, bookkeeping and security.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
Head Bookkeeper
Safeway/Albertsons
08.2004 - 08.2013
- Streamlined bookkeeping processes by implementing efficient accounting software and organizing financial records.
- Enhanced financial accuracy by reconciling accounts, identifying discrepancies, and correcting errors in a timely manner.
- Maintained strict confidentiality of sensitive financial information to protect company''s privacy and security.
- Managed payroll functions, ensuring timely payment processing and compliance with tax regulations.
- Trained junior bookkeeping staff members on proper accounting techniques, promoting consistency and adherence to established policies throughout the department.
- Complied with local, state and federal laws and requirements.
- Input financial data and produced reports using [Software].
- Entered figures using 10-key calculator to compute data quickly.
Education
High School Diploma -
River City High School
West Sacramento, CA06.1995
Skills
- Effective Planning
- Shrinkage Control
- Employee Supervision
- Customer Service
- Financial Reporting
- Cash Flow Management
- Training and mentoring
- Staff Management
- Fraud prevention
- Cash Handling
- Staff Supervision
- Cash Register Operation
- File Management
- Cash counting
- Opening and closing procedures
- Accurate money handling
Certification
- Quick Books Training - February 2022- April 2023
- CM - Certified Manager Certification
Timeline
Head Bookkeeper
Safeway/Albertsons
08.2004 - 08.2013
Front End Manager
Safeway/Albertsons
12.1998 - 06.2022
High School Diploma -
River City High School
- Quick Books Training - February 2022- April 2023
- CM - Certified Manager Certification
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