ESTELLE NEAL

Southwest Airlines

09.2000 - 09.2020

Offered personalized assistance to children, elderly and passengers with special needs.
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Answered passengers' questions about flight, aircraft and destination.
Completed pre-flight safety checks to reinforce passenger safety.
Monitored cabin during flights and responded to passenger inquiries or issues.
Answered passenger questions and provided solutions to issues arising during flights.
Welcomed passengers aboard and provided overview of safety procedures.
Used excellent customer service skills in addressing passengers' needs.
Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Responded to passenger emergencies to provide first aid.
Relayed updates and information to passengers after confirming key details with pilot.
Performed pre-flight cabin checks to maintain operational safety equipment.
Supported passengers with special needs and provided assistance to wheelchair passengers.