Estelle Olupot

• Supervised daily operations of food and beverage service areas to ensure efficiency.
• Trained staff on customer service and food safety protocols to enhance service quality.
• Coordinated inventory management and supply ordering processes to maintain stock levels.
• Implemented quality control measures for food preparation and presentation, ensuring standards.
• Resolved guest complaints promptly, improving overall satisfaction metrics.
• Collaborated with kitchen staff to enhance communication and streamline workflow.
• Monitored dining room activity to uphold service standards and cleanliness.
• Ensured compliance with health department regulations regarding food safety and sanitation.

Oversaw and supervised daily operations of food and beverage service areas across four quick-service restaurants, ensuring efficiency, cleanliness, and adherence to high service standards. Effectively trained and managed staff on customer service, food safety protocols, and service techniques, fostering a collaborative work environment and resolving team disputes. Coordinated inventory management, supply ordering, and financial processes, supporting strict budget adherence and seamless operations. Implemented and enforced stringent quality control measures for food preparation and presentation, ensuring full compliance with health and safety regulations. Enhanced guest satisfaction by promptly resolving complaints, demonstrating attentive service, and proactively predicting guest preferences. Successfully coordinated large group events and managed daily ship reservations, significantly contributing to operational effectiveness and an elevated guest dining experience on luxury cruises.

• Enhanced guest dining experiences on luxury cruises through exceptional customer service.
• Conducted training for junior waitstaff on service standards and menu expertise.
• Oversaw setup of dining area and maintained cleanliness to ensure guest comfort.

• Supervised dining staff to deliver exceptional guest service and satisfaction.
• Coordinated daily restaurant operations, ensuring efficiency and quality standards.
• Trained new employees on service protocols and restaurant policies.
• Managed inventory and ordered supplies to support seamless operations.
• Resolved customer complaints promptly to improve dining experiences.
• Implemented health and safety regulations, maintaining a safe work environment.
• Collaborated with kitchen staff for timely meal preparation and delivery.
• Conducted staff meetings to communicate updates and reinforce service expectations.

• Facilitated timely delivery of meals and beverages to guests.
• Demonstrated attentive service by predicting guest preferences.
• Oversaw cleanliness and organization of dining spaces during operations.
• Coordinated table settings, ensuring readiness before guest arrival.
• Worked alongside team members to elevate dining experiences for guests.
• Addressed inquiries from guests while resolving minor concerns swiftly.
• Engaged in training programs for new staff on service techniques.
• Supported waiters in executing order-taking and food delivery efficiently.

Provided exceptional customer service, consistently anticipating guests' needs, and ensuring their satisfaction. Played a crucial role in team development by training and mentoring new waitstaff on proper table setup techniques, service standards, and effective customer service practices. Efficiently and accurately handled payment transactions, contributing to a smooth dining experience. Conducted daily pre-shift meetings to review specials, communicate policy changes, and reinforce service expectations, fostering a cohesive and high-performing dining team.