UserZoom
ESTELLE RESPERT
Duluth,GA
Summary
Professional with solid background in user experience research, prepared to drive impactful insights and innovative solutions. Strong skills in qualitative and quantitative research methods, usability testing, and data analysis. Known for collaborative mindset, adaptability, and consistent delivery of high-quality results in team environments. Effective communicator with passion for understanding user needs and enhancing design processes.
Overview
1
1
Certification
Work History
Associate Consultant
Tata Consultancy Services (TCS) Interactive
Remote
- Analyzed Walgreens’ pharmacist and pharmacy technician client requirements to develop tailored digital solutions and strategies on its Renewal Pharmacy application.
- Collaborated with cross-functional teams to ensure project alignment and enhance client satisfaction.
- Developed presentations summarizing findings and proposed strategies for internal stakeholders and clients.
- Managed project documentation to ensure accuracy and compliance throughout project lifecycle.
Lead User Experience Researcher/Analyst
Cricket Wireless
Atlanta, GA
- Conducted user research to gather insights on customer needs and preferences.
- Collaborated with cross-functional teams to refine user experience strategies.
- Presented research findings to stakeholders, influencing product development direction.
- Delivered impactful presentations on key research findings and recommendations, driving stakeholder buy-in for proposed design changes.
- Maintained a centralized UX research repository, making insights easily accessible for team members throughout the organization.
UX Research Consultant
ADP (Automatic Data Processing)
Alpharetta, GA
- Collaborated with cross-functional teams to streamline research methodologies and improve project outcomes.
- Developed comprehensive reports summarizing research findings and recommendations for stakeholders.
- Conducted in-depth interviews and facilitated customer focus groups of ADP customers to identify needed enhancements then reported on recommendations.
Qualitative UX Research Consultant
USAA (United Services Automobile Association)
San Antonio, TX
- Conducted comprehensive research to support data-driven decision-making processes for Property & Casualty stakeholders.
- Collaborated with cross-functional teams to develop actionable insights from research findings.
- Increased client satisfaction by delivering comprehensive research reports and actionable insights.
- Designed customized research methodologies tailored to clients'' unique needs and objectives.
Education
Bachelor of Arts - International Relations
Hamline University
Saint Paul, MNSkills
- Accessibility auditing and testing
- Cognitive walkthrough
- Contextual inquiry
- Focus group facilitation
- Heuristic evaluation
- Information architecture
- Interaction design
- Mixed methods UX research
- Qualitative research
- Quantitative and qualitative analysis
- Quantitative research
- Remote testing
- Survey design
- SWOT (strength, weaknesses, opportunities, threat) competitive analysis
- Technical writing and editing
- Usability test moderation
- User experience testing
- User interviews
- Voice of the customer (VOC) research and analysis
Certification
Certified Usability Analyst (CUA)
Human Factors International (HFI)
Software
Figma
Verint Experience Cloud
Adobe InDesign
Morae
Confluence
FrameMaker
MS Teams
Qualtrics
NVDA
Interests
- Participating in cultural exchange programs and homestays
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Historical Exploration
- Whale watching
Additional Information
Open to remote, hybrid or in-person work. Willing to relocate.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Associate Consultant
Tata Consultancy Services (TCS) Interactive
Lead User Experience Researcher/Analyst
Cricket Wireless
UX Research Consultant
ADP (Automatic Data Processing)
Qualitative UX Research Consultant
USAA (United Services Automobile Association)
Bachelor of Arts - International Relations
Hamline University