Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Estelle Rivers

Birmingham,AL

Summary

Dynamic Certified Patient Access Representative with expertise in patient registration and insurance verification at R1RCM. Proven ability to manage electronic health records with precision and uphold compliance standards. Exceptional customer relationship management skills enhance patient experiences, ensuring data entry accuracy and fostering trust in healthcare services.

Overview

36
36
years of professional experience

Work History

Certified Patient Access Representative

R1RCM
Birmingham, AL
09.1999 - Current
  • Facilitated patient registration and intake processes for healthcare services.
  • Verified patient insurance information and eligibility for services.
  • Managed patient records accurately using electronic health record systems.

Sales Associate

Target
Lawrenceville, GA
07.1998 - 07.1999
  • Assisted customers with product selection and inquiries.
  • Maintained organized and stocked merchandise displays.
  • Operated point-of-sale system for customer transactions.
  • Collaborated with team members to enhance store operations.
  • Handled returns and exchanges according to store policies.
  • Provided exceptional service to ensure customer satisfaction.
  • Participated in promotional events and product launches.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Followed safety procedures to maintain a clean shopping environment.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built and maintained relationships with peers and upper management to drive team success.

Assembly Line Production Worker

Ventura Foods
Birmingham, AL
04.1998 - 07.1998
  • Collaborated with team members to maintain a smooth workflow.
  • Followed safety protocols to ensure a secure working environment.
  • Assisted in training new employees on assembly line procedures.
  • Maintained cleanliness and organization of the work area daily.
  • Monitored inventory levels of materials and supplies regularly.
  • Stacked finished products onto pallets in preparation for shipment from the facility.
  • Identified defective parts or items needing rework during inspections.
  • Assisted in training new employees on assembly line processes and procedures.

Nursing Assistant

Estes Nursing Home
Birmingham, AL
04.1996 - 01.1997
  • Assisted patients with daily living activities and personal hygiene needs.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and safety in patient care areas and equipment.
  • Documented patient information accurately in electronic health records system.
  • Collaborated with healthcare team to develop individualized care plans.
  • Provided emotional support to patients and families during difficult times.
  • Assisted with mobility and transfers using safe techniques and equipment.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Served meals to patients in their rooms and assisted with feeding when needed.
  • Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Distributed drinking water and nourishment to residents.
  • Assisted residents in preparing for activities and social programs.

Sales Associate

F W Woolworth
Birming, AL
09.1994 - 10.1995
  • Assisted customers with product selection and inquiries.
  • Maintained organized and stocked merchandise displays.
  • Operated point-of-sale system for customer transactions.
  • Collaborated with team members to enhance store operations.
  • Handled returns and exchanges according to store policies.
  • Provided exceptional service to ensure customer satisfaction.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted customers with product selection, sizing and styling.

Seamstress

Vanity Fair
Jackson, AL
04.1989 - 10.1990
  • Operated sewing machines to construct garments with precision.
  • Inspected finished garments for quality assurance and adherence to standards.
  • Trained junior seamstresses on techniques and quality control processes.
  • Implemented efficient sewing techniques to enhance workflow productivity.
  • Ensured all products were completed accurately and efficiently within established timeframes.
  • Inspected finished garments for quality assurance prior to packaging them for shipment.
  • Trimmed away excess threads after each stitching session was completed before starting another one.
  • Operated industrial sewing machines to construct garments from pre-cut pieces of fabric.
  • Read and interpreted work order to uphold specific guidelines and produce high-quality pieces.
  • Worked with a team of tailors to complete orders in an efficient manner.
  • Selected appropriate thread colors that matched the fabric being used for each garment item.
  • Pressed, steamed and hung items to prepare alterations for pick-up.
  • Adhered strictly to safety guidelines while operating machinery in order to avoid any accidents or injuries.
  • Kept accurate records of production output and material costs associated with each job order.

Education

Bachelor of Science - Nursing

University of Alabama At Birmingham
Birmingham, AL
12-1997

Skills

  • Patient registration
  • Insurance verification
  • Electronic health records
  • Compliance standards
  • Data entry accuracy
  • Customer relationship management

References

References available upon request.

Timeline

Certified Patient Access Representative

R1RCM
09.1999 - Current

Sales Associate

Target
07.1998 - 07.1999

Assembly Line Production Worker

Ventura Foods
04.1998 - 07.1998

Nursing Assistant

Estes Nursing Home
04.1996 - 01.1997

Sales Associate

F W Woolworth
09.1994 - 10.1995

Seamstress

Vanity Fair
04.1989 - 10.1990

Bachelor of Science - Nursing

University of Alabama At Birmingham

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