Estelle Santos
Slidell,LA
Summary
I am an extroverted and energetic college student. I have year of being employed as a party host at Gymnastics Plus and a few months working at Cross Gates in work experience. I currently work at SELU as tour guide and I was hired in October. I have become skilled at welcoming guests, and maintaining a positive work environment. I am a team player, hardworking, and I can be efficient at prioritizing and handling different tasks to promote the best customer service.
Overview
2
2
years of professional experience
Work History
Tour Guide
Southeastern Admissions Office
Hammond, Louisiana
10.2024 - Current
- Followed safety protocols at all times while guiding guests through the tour areas.
- Escorted individuals and groups on tours and through points of interest.
- Managed tour scheduling, including private and group tours, to optimize guest satisfaction and operational efficiency.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
- Check-in guests
- Pack Tour favors
Party Host
Cross Gates Family Fitness
Slidell
05.2024 - 08.2024
- Coordinated catering services from outside vendors.
- Implemented safety protocols to ensure a secure environment for all attendees.
- Handled payments made by customers for services rendered during parties.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted guests and provided excellent customer service.
- Provided exceptional customer service, building positive relationships with clients and guests.
- Provided support to guests during the event including answering questions and addressing any concerns.
- Checked in Guests
- Helped guests navigate throughout the country club
Party Host
Gymnastics Plus
Slidell, LA
07.2022 - 07.2023
- Ensured that all areas of the gym were kept clean throughout the duration of the party.
- Responsible for ensuring all safety regulations were adhered to while hosting parties.
- Greeted guests and provided them with party information.
- Set up tables, chairs, utensils, and other decorations for parties according to customer specifications.
- Assisted the party parents with unloading and loading.
- Provided support to guests during the party including answering questions and addressing any concerns.
- Helped serving food and drinks if needed.
- Created an enjoyable atmosphere by engaging with guests in conversation or activities (mostly kids).
- Trained new employees every so often during parties with one other worker.
Education
High School Diploma -
Northshore High School
Slidell, LA05-2024
Some College (No Degree) - Communications
Southeastern Louisiana University
Hammond, LASkills
- Communication
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- Effective Multitasking
- Handling payments
- Navigational skills
- Event planning
- Guest relations
- Memory retention
Timeline
Tour Guide
Southeastern Admissions Office
10.2024 - Current
Party Host
Cross Gates Family Fitness
05.2024 - 08.2024
Party Host
Gymnastics Plus
07.2022 - 07.2023
High School Diploma -
Northshore High School
Some College (No Degree) - Communications
Southeastern Louisiana University