Estenli Tolentino
Boston,MA
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Key strengths include reliability and adaptability, complemented by a swift capacity to learn and apply new skills effectively. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Actively seeking a full-time role that offers professional challenges while utilizing strong interpersonal skills and expertise in time management and problem-solving.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift lead
Chip City
12.2024 - 12.2025
- Supervised daily operations to ensure adherence to quality standards and safety protocols.
- Trained and mentored team members on efficient baking techniques and customer service practices.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented process improvements that enhanced production efficiency and reduced waste.
- Resolved customer inquiries and complaints, ensuring a positive experience for all patrons.
- Conducted regular quality checks on baked goods to guarantee consistency in product offerings.
- Completed store opening and closing procedures and balanced tills.
- Collaborated with management to develop staff schedules that optimized workflow during peak hours.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
Team member
Shake Shack
07.2022 - 01.2024
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing operational efficiency.
- Resolved customer complaints effectively, contributing to positive dining experiences and repeat business.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Team Member
Cava
08.2023 - 12.2023
- Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
- Operated kitchen equipment efficiently to prepare and assemble menu items.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Worked effectively in fast-paced environments.
- Prepared ingredients by washing, chopping, and measuring to ensure timely meal service.
- Operated kitchen equipment including grills, fryers, and ovens with adherence to safety protocols.
- Followed recipes accurately to maintain consistency in dish quality and presentation.
- Contributed to team efforts by communicating effectively during busy service periods.
Sales Representative
WorkBright
07.2025 - Current
- Developed and maintained relationships with clients to enhance customer satisfaction.
- Conducted market research to identify new sales opportunities and trends.
- Executed effective sales presentations tailored to client needs and preferences.
- Collaborated with team members to optimize sales strategies and performance.
- Collaborated with supervisors to streamline workflows and improve process efficiency.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Culinary Arts Student
Boston Public Schools, BPS
06.2024 - 08.2024
- Engaged in team projects to create nutritious meal options that meet dietary guidelines.
- Participated in recipe development sessions for innovative dishes that received positive feedback from instructors.
- Mastered knife techniques for precise cuts and efficient food preparation.
- Enhanced culinary skills by participating in hands-on training and learning from experienced chefs.
- Practiced proper food safety protocols to maintain clean workspaces and prevent crosscontamination.
- Supported event catering efforts by preparing quality dishes within tight deadlines under the guidance of seasoned professionals.
- Gained experience in inventory management by tracking supplies and assisting with restocking efforts as needed.
Education
High School Diploma -
Excel High School
Boston, MA06-2025
Skills
- Customer service focus
- Sales proficiency
- Shift leadership
- Employee training
- Sales expertise
- First aid training
- Customer service
- Cash handling
- Problem-solving
- Flexible schedule
- Team player
- Food safety and sanitation
- Oven operation
- CERTIFIED BAKER
Certification
- Certified Baker, Chipcity - July 2025
- CSP - Certified Sales Professional
- Serv-Safe Certified - July 2025
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Rock Climbing
- Outdoor Recreation
- Crafting and DIY Projects
- Music
- Photography
- I enjoy cooking for friends and family gatherings
- Baking
- I like working with my hands and fixing things
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Ranked #10 in Sales for 2025.
Timeline
Sales Representative
WorkBright
07.2025 - Current
Shift lead
Chip City
12.2024 - 12.2025
Culinary Arts Student
Boston Public Schools, BPS
06.2024 - 08.2024
Team Member
Cava
08.2023 - 12.2023
Team member
Shake Shack
07.2022 - 01.2024
High School Diploma -
Excel High School