Estephani Batista

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Documented and detailed calls and complaints using call center's CRM database.
• Educated customers on company systems, form completion, and access to services.

• Maintains a positive partnership with clients by promoting communication as to satisfaction of services via online social platforms

• Coordinates strategically with Department Manager to develop original content and suggest creative ways to attract more customers and promote our department via social and digital outlets

• Reports on online reviews and feedback from customers

• Performs administrative tasks such as photocopying, compiling records, filing and posting information

• Utilizes the Microsoft Office Suite to compose letters, prepare forms, run reports, perform statistical analysis, create presentations and schedule appointment