Summary
Overview
Work History
Education
Skills
Timeline
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ESTEPHANI MENDOZA

Summary

Strong leader for enhancing patient satisfaction, and improving workflow efficiency. Excelled in office management and organizational skills, achieving significant reductions in scheduling conflicts. Skilled in staff training and supply management, fostering a professional and organized environment.

Overview

10
10
years of professional experience

Work History

OFFICE MANGER

HOMETOWN DENTAL
03.2017 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained professional, organized, and safe environment for employees and patients.
  • Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings,Collaborated with staff to improve internal processes and procedures for better workflow optimization.
  • Insurance Verifications ( PPO, MEDICAID, & CHIP)

Lead Dental Assistant, Lead Front Office Assistant

Azle Smiles
06.2014 - 01.2016
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Collaborated with the marketing department to create special promotions and packages, attracting new clientele and boosting overall revenue.
  • Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
  • Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.

Registered Dental Assistant

DQ DENTAL
04.2014 - 06.2014
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.

Education

DENTAL ASSISTANT ASSOCIATE DEGREE

Remington College
Fort Worth, TX
04.2014

High School Diploma -

Saginaw High School
Fort Worth, TX
06.2012

Skills

  • Office Management
  • Organizational Skills
  • Billing
  • Scheduling and Coordinating
  • Document Management
  • Scheduling Coordination
  • Staff Management
  • Supply Management
  • Staff Training

Timeline

OFFICE MANGER

HOMETOWN DENTAL
03.2017 - Current

Lead Dental Assistant, Lead Front Office Assistant

Azle Smiles
06.2014 - 01.2016

Registered Dental Assistant

DQ DENTAL
04.2014 - 06.2014

DENTAL ASSISTANT ASSOCIATE DEGREE

Remington College

High School Diploma -

Saginaw High School

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ESTEPHANI MENDOZA