Estephania Anaya
Chicago,IL
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
10
10
years of professional experience
Work History
Residential Aide
Favorite Healthcare Staffing
08.2022 - Current
- Improved residents'' quality of life by providing compassionate care and assistance with daily living activities.
- Ensured safety and well-being by conducting regular room checks.
- Contributed to a positive living environment by maintaining cleanliness standards throughout the facility.
- Handled emergency situations calmly and efficiently while following established protocols for crisis interventions or medical emergencies.
- Managed challenging behaviors effectively through non-confrontational approaches such as redirection or de-escalation techniques when necessary.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Completed intake assessment forms and filed clients' charts.
- Supported needs of 500+ residents.
Intake Coordinator
Advocate Good Samaritan Hospital
09.2019 - 05.2022
- Streamlined the intake process by implementing efficient data collection and organization methods.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
- Coordinated interdisciplinary communication for smoother transitions between care providers.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
Security
Advocate Good Samaritan Hospital
04.2014 - 09.2019
- Managed security staff rotation for position coverage on breaks.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
Education
High School Diploma -
Curie High School
Chicago 06.2012
Skills
- De-Escalation Techniques
- Conflict Resolution
- Professional Boundaries
- Critical Thinking
- Crisis Management
- Referral Coordination
- Child Development
- Team Leadership
- Empathy and Compassion
- Staff Supervision
- Youth Advocacy
- Shelter Arrangements
- Proficient in Salamander
- Proficient in EPIC
- Proficient in EMR
- Bilingual in Spanish
Timeline
Residential Aide
Favorite Healthcare Staffing
08.2022 - Current
Intake Coordinator
Advocate Good Samaritan Hospital
09.2019 - 05.2022
Security
Advocate Good Samaritan Hospital
04.2014 - 09.2019
High School Diploma -
Curie High School
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