Estephania Anaya
Chicago,IL
Summary
Experienced with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance clients' daily living experiences. Track record of fostering safe and supportive environment through empathy and adaptability. Willing to travel and relocate.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Youth Care and Shelter Support Worker
GardaWorld Federal Services
06.2024 - Current
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Completed clear and concise documentation of youth behavior and actions.
- Delivered crisis intervention services when necessary, addressing urgent concerns promptly while maintaining safety for all involved parties.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Enhanced living conditions for shelter occupants through diligent cleaning and maintenance of facility spaces.
- Developed comprehensive case management plans, addressing individual needs of clients and facilitating their progress toward selfsufficiency.
- Kept case files updated, accurate and aligned with requirements.
- Developed effective rapport building techniques that fostered trust among clients entering the shelter system.
- Ensured compliance with all federal, state, and local regulations pertaining to homelessness assistance programs.
- Utilized bilingual language skills to effectively communicate with diverse populations seeking shelter services.
- Provided ongoing support to former clients transitioning from shelters to permanent housing arrangements.
Nurse Aide / Shelter Support
Favorite Healthcare
08.2023 - 06.2024
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced patient comfort by providing exceptional personal care and maintaining a clean living environment.
- Kept accurate records of patients' care, condition, and progress.
- Scheduled and accompanied client to medical appointments.
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Streamlined intake process, effectively assessing new clients'' needs and determining appropriate resources.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Coordinated transportation services for clients, ensuring they had access to medical appointments or employment opportunities outside of the shelter location.
Lead Intake Coordinator
Shirley Ryan Ability Lab
05.2021 - 08.2023
- Optimized insurance verification processes by implementing innovative strategies which expedited approvals and reduced errors.
- Managed high call volumes while maintaining professionalism and ensuring all inquiries were addressed promptly.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Ensured regulatory compliance by maintaining up-to-date records and documentation.
- Trained new staff members on intake procedures, contributing to a well-prepared team.
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
- Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
- Made average of 30 outbound and inbound calls per day.
Patient Access Representative
Advocate Medical Group
09.2018 - 03.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Education
Curie Highschool
Skills
- Insurance Verification
- Microsoft Office
- Data Entry
- FLUENT IN SPANISH
- De-Escalation Techniques
- Medical terminology knowledge
- Patient confidentiality
- HIPAA Compliance
- Epic Systems
- Daily living support
- Confidentiality and privacy
- Professional boundaries
- Attention to detail
- Critical thinking
- Medication administration
- Crisis intervention
- Crisis management
- Mental health assistance
- First aid and CPR
Languages
Spanish
Native or Bilingual
Certification
- FEMA - 100.C
- FEMA - 200.C
- FEMA - 700.b
- FEMA - 800.d
Timeline
Youth Care and Shelter Support Worker
GardaWorld Federal Services
06.2024 - Current
Nurse Aide / Shelter Support
Favorite Healthcare
08.2023 - 06.2024
Lead Intake Coordinator
Shirley Ryan Ability Lab
05.2021 - 08.2023
Patient Access Representative
Advocate Medical Group
09.2018 - 03.2021
Curie Highschool
Similar Profiles
Jesus LopezJesus Lopez
Correctional Officer at GardaWorld Federal ServicesCorrectional Officer at GardaWorld Federal Services
Reiver A. Vargas DiazReiver A. Vargas Diaz
Translator and Interpreter at GardaWorld Federal ServicesTranslator and Interpreter at GardaWorld Federal Services
Stephen JablonskiStephen Jablonski
Federal Detention Officer at GardaWorld Federal ServicesFederal Detention Officer at GardaWorld Federal Services
Ashley M. TalleyAshley M. Talley
Law Enforcement Officer at GardaWorld Federal ServicesLaw Enforcement Officer at GardaWorld Federal Services
Bianca PettisBianca Pettis
Alumni Coordinator at Beautiful Seed FoundationAlumni Coordinator at Beautiful Seed Foundation