ESTEPHANIE CASTRO

• Prepared clients for hair services to support smooth appointment flow.
• Ensured morning workstation readiness for incoming stylists by cleaning and sanitizing tools and staging necessary equipment for immediate use.
• Provided exceptional customer service and support for walk-in and scheduled customers.
• Improved salon operations efficiency by front-desk client intake, managing appointment schedules, and handling questions or concerns in a timely manner.
• Promoted salon services and products to boost sales revenue and enhance overall client experience.
• Created attractive displays to promote salon services and products.
• Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.

• Assisted customers with bra fittings, styling advice, and product selections to support confident purchase decisions.
• Processed sales transactions accurately using POS systems while handling returns, exchanges, and payment discrepancies.
• Maintained visual merchandising standards by organizing displays, folding product, and replenishing floor inventory.
• Supported fitting room operations by managing merchandise flow, recovering items, and delivering timely customer assistance.
• Drove add-on sales by recommending complementary products and promoting loyalty program enrollment.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

• Delivered attentive table service, maintaining accurate order details and prompt food and beverage delivery.
• Recommended menu items and upsells, supporting guest satisfaction and sales performance.
• Resolved guest concerns professionally, preserving positive dining experiences and repeat business.
• Processed payments accurately, balanced checks, and handled point-of-sale transactions efficiently.

• Honor Roll [2022-2026]
• Awarded [Seal of Biliteracy-Spanish and English]
• Awarded [National Community Service Awards-Honor Award]
• Completed AP course in [Microeconomics]
• Completed AP course in [AP Statistics]
• Completed AP course in [AP Spanish and Culture]
• Completed AP course in [U.S. Government and Politics]
• [4.7] GPA
• [Junior State of America] Member
• [Spanish Honor Society] Member
• [National Honor Society] Member
• summa cum laude graduate

Expected in 06/2030

• [Presidential] Scholarship Recipient
• Relevant Coursework: [Supply Chain Management] & [Principles of Microeconomics]
• [Latin American Student Organization] Member
• [Alpha Kappa Psi] Member