Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Estephanie Rogers

Orlando,Fl

Summary

Skilled administrative team member with an understanding of medical standards, compliance requirements, and operational procedures. Practiced problem-solver with a friendly and caring mentality and excellent communication skills. Enthusiastic professional that communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks. Strong background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Made impactful contributions to previous workplaces and ready to bring fresh perspectives and a strong work ethic to any team.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sales Representative

Hilton Grand Vacations Club
Orlando, FL
10.2021 - 06.2024
  • Prepared and delivered appropriate presentations on products and services.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Maintained relationships with customers to ensure repeat business and negotiated pricing contracts to maximize profits.
  • Answered inquiries from prospective customers regarding features of products and services offered.

Front Office Manager/ Podium Speaker

Preferred Guest Resorts
Orlando, Fl
06.2012 - 07.2021
  • Responsible for managing the daily operations of the front office, including greeting guests, and answering 100+ phone calls/emails.
  • Supervised all front office and daycare activities and ensured compliance with company policies.
  • Organized and delivered presentations to large groups of perspective clients.
  • Utilized property management systems to manage/schedule guest bookings, payments, and other transactions.
  • Created employee schedules for shift coverage while performing administrative tasks such as filing paperwork, preparing reports, or updating databases.
  • Reviewed all completed work to verify consistency, quality, and conformance.
  • Managed inventory levels for supplies used at the front desk such as stationery items, and key cards on a fixed budget.

Medical Assistant

I Care Clinic
Kissimmee, FL
07.2010 - 10.2011
  • Organized patient charts before each day's clinic sessions and documented notes during patient visits
  • Kept exam rooms clean, stocked with necessary supplies, and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Performed basic laboratory tests such as urinalysis/blood glucose levels and collected, labeled, and stored laboratory specimens properly prior to testing.
  • Changed dressings on wounds to prevent infection and check for healing and administered medications under physician's supervision.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information, patient registration, insurance verification, form completion and appointment scheduling.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.

Education

Florida Real Estate License - Sales and Marketing Education

Cameron Academy
Orlando, FL
08.2021

Medical Assistant Graduate - Medical Assisting

Everest Institute
Miami, FL
09.2010

High School Diploma -

Osceola High School
Kissimmee, FL
05.2008

Skills

  • Compassionate Patient Care
  • OSHA Compliance
  • Appointment Scheduling
  • Records Management
  • Medical Records Maintenance
  • Multitasking and Organization
  • Phone and Email Etiquette
  • Patient Relations
  • Computer Skills
  • Insurance Verification
  • Understanding of medical terminology
  • Patient Screening/Charting
  • Specimen Collection
  • Patient Scheduling
  • Positive Attitude
  • Customer Service Oriented
  • Leader
  • Strong Communicator
  • Organizational Skills
  • Fluent in Spanish

Languages

Spanish
Native/ Bilingual

Certification

  • OSHA Certifications
  • HIPPA Certifications
  • First Aid/ CPR Certified

Timeline

Sales Representative

Hilton Grand Vacations Club
10.2021 - 06.2024

Front Office Manager/ Podium Speaker

Preferred Guest Resorts
06.2012 - 07.2021

Medical Assistant

I Care Clinic
07.2010 - 10.2011

Florida Real Estate License - Sales and Marketing Education

Cameron Academy

Medical Assistant Graduate - Medical Assisting

Everest Institute

High School Diploma -

Osceola High School

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Estephanie Rogers