Estephanie Sanchez
Summary
Dynamic professional with a proven track record in case management and teamwork, notably at WellSpace Health. Excelled in fostering collaboration, achieving significant improvements in housing stability for diverse populations. Skilled in problem-solving and time management, consistently delivering results through effective referrals and networking. Valued team player known for adaptability and results-driven approach, with strong skills in resource coordination and case management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housing Navigator
WellSpace Health
03.2022 - 02.2023
- Provided comprehensive case management services to individuals and families experiencing housing instability
- Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.
- Improved client housing stability by developing individualized case management plans and providing ongoing support.
- Monitored and tracked client progress through comprehensive case notes, utilizing data to inform program evaluation efforts and adapt services as needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
- Provided crisis intervention services as necessary to ensure client safety while addressing urgent issues related to shelter or transitional living arrangements.
- Assessed clients' needs, developed individualized service plans, and connected them with appropriate resources and support
- Collaborated with community organizations, government agencies, and landlords to secure safe and affordable housing options for clients
- Advocated for clients in navigating the complex housing system, ensuring their rights were protected
- Maintained accurate and up-to-date client records, progress notes, and documentation of services provided
- Monitored client progress towards achieving stable housing goals through regular check-ins and follow-ups
- Developed relationships with local shelters, transitional housing programs, and other temporary accommodations to assist clients in finding suitable interim solutions
- Provided ongoing support and guidance to clients in maintaining stable housing, including assistance with budgeting, landlord communication, and conflict resolution
- Demonstrated cultural competency by working effectively with diverse populations including individuals experiencing chronic homelessness, veterans, youth aging out of foster care etc
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Collaborated with interdisciplinary teams including social workers, counselors, healthcare providers etc. to provide holistic support for clients' overall well-being beyond just securing stable housing
- Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.
- Mentored and trained new case managers on best practices in providing effective housing services
Program Coordinator
First Step Communities
02.2021 - 06.2021
- Managed and coordinated all aspects of the program, including planning, execution, and evaluation
- Developed program goals, objectives, and timelines in collaboration with stakeholders
- Facilitated communication and collaboration among program team members, ensuring efficient project delivery
- Developed and maintained program documentation, including reports, schedules, and status updates
Packer
Taylor Farms Foodservice
06.2018 - 11.2020
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Efficiently packed and labeled products for shipment, ensuring accuracy and timeliness
- Maintained a high level of attention to detail while inspecting items for quality control purposes
- Collaborated with team members to meet daily packing quotas in a fast-paced warehouse environment
- Operated packaging machinery and equipment safely and effectively, minimizing downtime
- Communicated any issues or discrepancies regarding product quality or quantity to supervisors promptly
Packer Inspector
Monterey Wine Co
11.2017 - 03.2018
- Followed safety protocols and guidelines to prevent accidents or injuries in the workplace
- Organized work area by keeping it clean, neat, and free from hazards for optimal efficiency
- Communicated effectively with supervisors regarding any issues or concerns related to material packing processes
- Performed routine maintenance on packaging machinery to keep them in good working condition
- Efficiently packed materials according to specific instructions and quality standards
- Inspected materials for defects or damages before packing, ensuring only high-quality products are shipped out
- Operated packaging machinery, such as shrink wrap machines and pallet jacks, to ensure proper packaging and transportation of materials
Caregiver
IHSS
01.2015 - 06.2017
- Managed and organized clients' medical appointments, coordinating transportation and accompanying them to ensure they received necessary medical care
- Developed strong and trusting relationships with clients and their families, fostering a supportive and caring environment
- Maintained a clean and safe living environment, performing light housekeeping tasks and organizing living spaces for optimal comfort
- Assisted with mobility devices, such as walkers or wheelchairs, ensuring clients' safety and independence in navigating their living spaces
- Assisted clients with activities of daily living (ADLs), including bathing, dressing, grooming, and mobility support, promoting independence and maintaining dignity
- Provided compassionate and personalized in-home care for individuals with varying health conditions and needs, ensuring their physical and emotional well-being
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Cashier Manager
Angels Variedades
01.2013 - 01.2015
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Built positive relationships with customers to increase repeat business.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Monitored areas for security issues and safety hazards.
- Established strong rapport with customers, fostering loyalty and repeat business through exceptional service.
Education
High School Diploma -
Pinnacles High School
Soledad, CA06-2019
Skills
- Case management
- Referrals and networking
- Rehousing
- Temporary housing
- Housing counseling
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Accomplishments
- Collaborated with a team from Wellspace Health in the development of Housing Navigation services through CalAIM.
Certification
- HIPAA Privacy Essentials, Mineral TM, 07/13/2022
- HIPPAA- Privacy Rule for Covered Entities, Mineral TM, 07/13/2022
- HIPAA- Security Rule for Covered Entities, Mineral TM 07/13/2022
- Diversity in the Job: The Importance of Diversity and the Changing Workplace, Mineral TM, 07/13/2022
- Harassment Prevention for California Employees, Mineral TM, 07/13,2022
- Bloodborne Pathogens Awareness, Mineral TM, 07/13/2022
- Motivational Interviewing for Providers-Level 1, Centene Corporation, 08/04/2022
- Basic Infection prevention in the Ambulatory Care Setting, New England Public Health Training Center, 08/10/2022
- Adult Mental Health First aid USA, National Council fro Mental Wellbeing, 11/ 28/2022
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Housing Navigator
WellSpace Health
03.2022 - 02.2023
Program Coordinator
First Step Communities
02.2021 - 06.2021
Packer
Taylor Farms Foodservice
06.2018 - 11.2020
Packer Inspector
Monterey Wine Co
11.2017 - 03.2018
Caregiver
IHSS
01.2015 - 06.2017
Cashier Manager
Angels Variedades
01.2013 - 01.2015
- HIPAA Privacy Essentials, Mineral TM, 07/13/2022
- HIPPAA- Privacy Rule for Covered Entities, Mineral TM, 07/13/2022
- HIPAA- Security Rule for Covered Entities, Mineral TM 07/13/2022
- Diversity in the Job: The Importance of Diversity and the Changing Workplace, Mineral TM, 07/13/2022
- Harassment Prevention for California Employees, Mineral TM, 07/13,2022
- Bloodborne Pathogens Awareness, Mineral TM, 07/13/2022
- Motivational Interviewing for Providers-Level 1, Centene Corporation, 08/04/2022
- Basic Infection prevention in the Ambulatory Care Setting, New England Public Health Training Center, 08/10/2022
- Adult Mental Health First aid USA, National Council fro Mental Wellbeing, 11/ 28/2022
High School Diploma -
Pinnacles High School
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