ESTEPHANIE SANTOS
Lakewood,CO
Summary
Dynamic and detail-oriented with experience at HCA HealthOne and CVS Pharmacy. Proven ability to enhance patient comfort and pharmacy efficiency through exceptional customer service and effective team collaboration. Bilingual in Spanish and English, skilled in time management and problem-solving, ensuring safety and satisfaction in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
Englewood, CO
08.2022 - 09.2023
- Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
- Maintained inventory levels through regular stock checks and timely reordering of medications.
- Oversaw daily pharmacy operations, ensuring adherence to safety standards and regulatory requirements.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Implemented safety measures to maintain a hygienic environment throughout the vaccination process.
- Administered vaccinations via intramuscular injection and completed proper documentation.
Dietary Assistant
HCA HealthONE
Englewood, CO
12.2023 - 07.2025
- Assisted in meal preparation and service for patients, ensuring dietary requirements were met.
- Provided support in maintaining cleanliness and organization of kitchen and dining areas.
- Promoted a positive dining experience for patients through attentive service, timely delivery of meals, and genuine interactions.
- Enhanced patient comfort during mealtimes by setting up dining areas with appropriate tableware and assisting patients with limited mobility when needed.
- Maintained high standards of personal hygiene to minimize risk of cross-contamination while preparing meals for immunocompromised patients.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
Concierge Team Member
Brookdale Senior Living Facility
Englewood, CO
10.2025 - Current
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintain accurate records of resident interactions, improving communication across departments.
- Maintain organized reception area, enhancing overall office efficiency and professionalism.
- Schedule appointments for staff and residents, optimizing daily operations and improving calendar management.
- Help maintain office security by monitoring visitor access and issuing badges.
- Manage multi-line phone system, efficiently routing calls to appropriate departments.
- Support the office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handle sensitive information with discretion while maintaining strict confidentiality standards.
Education
High school diploma -
Englewood High School
05-2022
High School Diploma -
Arapahoe Community College
12-2021
Skills
- Bilingual (Spanish, English)
- Team collaboration
- Confidentiality and HIPAA
- Problem-solving skills
- Patient communication
- Organization skills
- Time management
- Data entry
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Concierge Team Member
Brookdale Senior Living Facility
10.2025 - Current
Dietary Assistant
HCA HealthONE
12.2023 - 07.2025
Pharmacy Technician
CVS Pharmacy
08.2022 - 09.2023
High school diploma -
Englewood High School
High School Diploma -
Arapahoe Community College