Estephanie Watson
Uniondale
Summary
Experienced administrative team member with comprehensive understanding of operational procedures and medical compliance. Demonstrated ability to resolve issues efficiently while maintaining a positive demeanor. Proficient in managing inventory, enhancing customer service, and streamlining internal processes.
Overview
15
15
years of professional experience
Work History
Receptionist
Advantage Physical Therapy
Woodmere
01.2022 - Current
- Developed weekly schedules for physical therapists considering staff member availability
- Administered clerical functions such as typing letters, faxing documents, photocopying materials, and filing documents.
- Managed bookkeeping tasks, generating and issuing financial statements or bills.
- Engaged with IT support team to detect potential sources of errors or malfunctions within EMR environment.
- Facilitated general IT assistance for staff, focusing on troubleshooting of technical challenges
Physical Therapy Aide
Advantage Physical Therapy
Woodmere
06.2018 - Current
- Tracked patient physical therapy sessions and evaluated advancements in recovery.
- Educated patients regarding proper and efficient use of pulleys, weights, and inclined surfaces.
- Secured confidential documents to deter unauthorized access.
- Studied treatment plans and adjusted exercises periodically to maximize benefits.
- Preserved orderliness and sanitation of treatment areas as well as equipment.
- Validated insurance coverage for appointments while securing necessary co-payments.
- Directed management of incoming mail distribution, courier services, faxes, and photocopying documents based on requests.
- Clarified financial responsibilities to patients ahead of service provision.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Physical Therapy Aide
Advanced Multi Medicine & Rehab
Westbury
01.2010 - 06.2018
- Directed front desk activities by upholding cleanliness in reception area and facilitating efficient office equipment operation.
- Coordinated and tracked patient appointments, ensuring timely follow-up
- Prepared new patient charts with required documentation and updated existing files as needed.
- Managed incoming phone calls in a courteous manner, providing correct details about clinic offerings.
- Positioned and secured patients onto therapy equipment to facilitate smooth and safe treatments.
- Documented patient physical therapy treatments and made observations on improvement.
- Trained patients on how to safely and effectively use pulleys, weights and inclined surfaces.
- Facilitated communication between patients, families, and healthcare professionals.
Education
Some College (No Degree) - Physical Therapy
New York Institute of Technology
Old Westbury, NYSome College (No Degree) - Computer Science
Pennsylvania State University
RemoteSkills
- Office management
- Clinical documentation
- Insurance verification
- Office administration
- Customer service
- Data entry software
Timeline
Receptionist
Advantage Physical Therapy
01.2022 - Current
Physical Therapy Aide
Advantage Physical Therapy
06.2018 - Current
Physical Therapy Aide
Advanced Multi Medicine & Rehab
01.2010 - 06.2018
Some College (No Degree) - Physical Therapy
New York Institute of Technology
Some College (No Degree) - Computer Science
Pennsylvania State University
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