Estephanie Guadalupe Mariscal Perez
Bell Gardens,CA
Summary
Experienced in diverse customer service roles as a cashier, front desk assistant, and waiter. Proficient in handling transactions, managing inquiries, and ensuring guest satisfaction. Developed strong multitasking, communication, and problem-solving skills. Adept at maintaining a positive demeanor in fast-paced environments. Committed to delivering exceptional service and fostering positive experiences.
Overview
5
5
years of professional experience
Work History
Waitress
Pizza Hut
01.2019 - 07.2019
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Cashier
Tamaleria La Dona
11.2021 - 03.2022
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Front Desk Receptionist
California State University, Los Angeles
09.2021 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
High School Diploma -
Tennyson High School
Hayward, CA06.2021
Bachelor - Communication Disorders
California State University - Los Angeles
Los Angeles, CA05.2025
Skills
- Office Organization
- Customer Service
- Guest Relations
- Departmental Support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Tamaleria La Dona
11.2021 - 03.2022
Front Desk Receptionist
California State University, Los Angeles
09.2021 - Current
Waitress
Pizza Hut
01.2019 - 07.2019
High School Diploma -
Tennyson High School
Bachelor - Communication Disorders
California State University - Los Angeles
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