Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Estephanie Perez

Tracy

Summary

Parts Manager with a proven track record at Monument Car Parts, excelling in inventory management and customer service. Enhanced operational efficiency through strategic organization and staff training, while fostering strong vendor relations. Bilingual in Spanish, adept at resolving complex customer issues and ensuring high satisfaction levels.

Overview

15
15
years of professional experience

Work History

Parts Manager

Monument Car Parts
07.2013 - 10.2022
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Advised customers on appropriate parts selection based on their specific needs and vehicle requirements.
  • Managed daily operations of the auto parts department, maintaining efficiency across all tasks.
  • Coordinated with other departments within the company for smooth cross-functional operations.
  • Fostered a team-oriented environment among staff members, promoting collaboration and mutual support.
  • Handled complex customer complaints professionally, resolving issues promptly and maintaining high levels of satisfaction.
  • Trained new employees in company procedures, ensuring a well-prepared workforce for peak performance.

Parts Technician

Tracy Chevrolet
04.2017 - 03.2018
  • Assisted with the training of new Parts Technicians, sharing knowledge and best practices for efficient operations.
  • Managed warranty claims, liaising between manufacturers and customers to expedite resolutions.
  • Supported service technicians by accurately identifying required replacement components, reducing repair times significantly.
  • Established strong relationships with suppliers, fostering a reliable network for timely delivery of orders.
  • Maintained accurate electronic records using specialized inventory software to ensure real-time updates across all departments involved in part procurement processes.
  • Read and studied catalogs to identify new market parts and capitalize on emerging trends.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.

Assistant Parts Manager Commercial

Autozone
10.2007 - 07.2013
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Partnered with managers to implement operational enhancements for paperwork processing.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing.
  • Maintained an organized workspace, optimizing workflow for increased efficiency in handling part orders and inquiries.
  • Improved workflow processes within the department by recognizing inefficiencies and proposing constructive changes where necessary.

Education

No Degree -

Merril F. West High School
Tracy, CA

Skills

  • Customer service
  • Invoice processing
  • Inventory management
  • Ordering parts
  • Stock management
  • Vendor relations
  • Returns processing
  • Bilingual (Spanish)
  • Payment processing
  • Product knowledge

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Parts Technician

Tracy Chevrolet
04.2017 - 03.2018

Parts Manager

Monument Car Parts
07.2013 - 10.2022

Assistant Parts Manager Commercial

Autozone
10.2007 - 07.2013

No Degree -

Merril F. West High School

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