Estephany Fontanez
Beaverton,OR
Summary
Accomplished Bilingual Project Manager with over seven years of experience supporting executives in high-pressure environments. Expertise in budget management, cost negotiation, vendor relations, and data-driven reporting, utilizing advanced Microsoft Excel skills for project analysis and reporting. Proven ability to enhance operational efficiency through strategic process improvements and effective project coordination across diverse teams and international partners.
Overview
12
12
years of professional experience
Work History
Member Services Coordinator
Prime Therapeutics LLC
08.2025 - Current
- Enhanced member satisfaction by providing exceptional support and efficient issue resolution.
- Streamlined service procedures in collaboration with team members to boost member satisfaction.
- Ensured data accuracy and confidentiality while managing member accounts via CRM systems.
- Identified service improvement areas through feedback trend analysis, enhancing member engagement.
- Educated members on forms and processes to resolve account and service issues effectively.
- Delivered tailored solutions for complex issues, ensuring positive outcomes for members.
- Coordinated member services operations to enhance client satisfaction and streamline communication processes.
- Developed training materials for new staff to ensure consistent service delivery and adherence to protocols.
- Maintained accurate member records, ensuring timely communication and data-driven decision making.
Bilingual Project Management
Boken Travel
10.2020 - Current
- Ensured seamless travel arrangements by managing bookings from start to finish.
- Streamlined email communication for CEO, utilizing travel management systems effectively.
- Developed travel budgets, monitoring expenses and identifying cost-saving opportunities.
- Negotiated favorable rates with providers, optimizing travel costs for the organization.
- Enforced traveler policies, ensuring compliance with safety protocols and procedures.
- Organized departmental files and managed mail for timely delivery and accuracy.
Bilingual Project Manager / Executive Assistant (Commercialization)
D6inc.
08.2019 - 09.2020
- Achieved project milestones by effectively managing automation projects with SmartSheet.
- Tracked project metrics and reported status updates to leadership team regularly.
- Led cross-functional teams to successfully complete projects within budget and timeframe.
- Developed project plans aligning with strategic goals and stakeholder expectations.
- Created and updated product specification sheets during sales and production meetings.
- Managed vendor packets and organized project database updates for new initiatives.
Bilingual Executive Assistant
Total Cleaning Solutions
09.2018 - 08.2019
- Achieved project alignment with client timelines through detailed implementation planning.
- Executed client requests by assessing necessary time and resources for completion.
- Monitored project progress, ensuring timely updates for stakeholders and executives.
- Drove project team performance to meet objectives and deliverables effectively.
- Coordinated travel arrangements and scheduled meetings, optimizing executive schedules.
- Organized filing systems, improving document retrieval and efficiency in the department.
Bilingual Store Manager (owner)
MV Clothing Store
03.2014 - 05.2017
- Enhanced inventory accuracy through detailed Excel reports for efficient stock management.
- Streamlined recruitment processes, contributing to effective team staffing and performance.
- Organized business travel logistics using spreadsheets for seamless operations.
- Implemented training programs, boosting new team member performance and efficiency.
- Resolved customer complaints promptly, maintaining strong client relationships and satisfaction.
- Coordinated store operations, ensuring a clean and safe environment for customers.
Education
Master of Science - Communication in Sciences
IUEM Metepec Méx.
Méx.12-2010
Skills
- BILINGUAL Spanish
- Outlook / Google Docs/ Smartsheets
- Social Media Management
- Event Planning
- Inventory Control
- Excellent knowledge of Microsoft Office
- QuickBooks/INS Zoom/Shiprush
- Excellent Knowledge on new Media Applications
- High level of service orientation in dealing with internal and external stakeholders & customers
- Ability to plan, organize and prioritize Work load
- Customer service focus
- Strong organization
- CRM software
- Report generation
- Member retention strategies
- Cross-functional coordination
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Computer skills
- Understanding customer needs
- Active listening
- Verbal and written communication
- Phone etiquette
- Call center experience
- Data entry
- Stress tolerance
- Self motivation
- Product knowledge
- Interpersonal skills
- Analytical thinking
- Work prioritization
- Market awareness
- Administrative and office support
- MS office
- Adaptability
- Project management
- Sales expertise
- Process improvement
Languages
Spanish
Native or Bilingual
Timeline
Member Services Coordinator
Prime Therapeutics LLC
08.2025 - Current
Bilingual Project Management
Boken Travel
10.2020 - Current
Bilingual Project Manager / Executive Assistant (Commercialization)
D6inc.
08.2019 - 09.2020
Bilingual Executive Assistant
Total Cleaning Solutions
09.2018 - 08.2019
Bilingual Store Manager (owner)
MV Clothing Store
03.2014 - 05.2017
Master of Science - Communication in Sciences
IUEM Metepec Méx.