Estephany Garcia
Lakewood,CA
Summary
Encouraging team player and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Manager of Operations
Flame USA
08.2021 - 02.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
High School Diploma -
Cabrillo High School
Long Beach, CANo Degree - Accounting
Long Beach City College
Long Beach, CA07.2020
Skills
- Quality Standards
- Customer Care
- Regulatory Compliance
- Business Operations
- Training Programs
- Overseeing Logistics
- Overseeing Employees
- Employee Evaluation
- Payroll Operations
- Inventory Audits
- Delivery Schedules
- Safety Regulations
- Quality Assurance
- Marketing Campaigns
- Safety Awareness
- Supplier Evaluation
- Filing Systems
- Tracking Metrics
- Cost Control
- Customer Satisfaction
- Growth Plans
- Reporting Tools
- Hiring and Onboarding
- Staff Training
- Data Accuracy
- Mathematical Calculation and Reasoning
- Organizational Structuring
- Data Collections
- Superior Customer Service
- Business Leadership
- Supplier Monitoring
- Supply Chain Management
- Database Maintenance
- Inventory Tracking and Management
- Payroll Administration and Timekeeping
- Finance and Accounting Oversight
- Price Structuring
- Manage Operations
- Natural Leadership
- Desktops, Laptops and Mobile Devices
- Records Organization and Management
- Budget Controls
- Advertising Campaign Development
- Financial Reporting
- Quality Control Measures
- Customer Service Best Practices
- Market and Competitor Research
Languages
Spanish
Native or Bilingual
Timeline
Manager of Operations
Flame USA
08.2021 - 02.2023
High School Diploma -
Cabrillo High School
No Degree - Accounting
Long Beach City College
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