Estephany Jensen
New Castle,DE
Overview
11
11
years of professional experience
Work History
Senior Accounting Specialist
Bank of America
Newark, DE
05.2020 - Current
- I manage the timely clearing and resolution of outstanding activity through ledgers in our internal bank accounts.
- I help ensure that all items are balanced, and appropriately investigate and take action if they are not, while following the dispute process and complying with Federal and Bank Regulations.
Senior Account Specialist
Discover
New Castle, DE
08.2018 - 05.2020
- I received documentation from merchants and card members to resolve disputes, validate, or look toward other options to resolve disputes.
- I also assisted with customer service needs, such as taking payments over the phone, initiating disputes, and taking escalation calls.
General Manager
Edible Arrangements
Bear, DE
08.2014 - 08.2018
- I trained employees on duties, policies and procedures.
- I resolved customer complaints quickly while maintaining high quality standards of service delivery.
- I also recruited, interviewed and hired qualified staff for open positions.
- I also monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
High School Diploma -
William Penn High School
New Castle, DE06-2014
Associate of Applied Science -
Delaware Technical Community College
DESkills
- General ledger management
- Billing resolutions
- Customer engagement
- Customer service
- Telephone etiquette
- Call center experience
Timeline
Senior Accounting Specialist
Bank of America
05.2020 - Current
Senior Account Specialist
Discover
08.2018 - 05.2020
General Manager
Edible Arrangements
08.2014 - 08.2018
High School Diploma -
William Penn High School
Associate of Applied Science -
Delaware Technical Community College