Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Estephen Moreno

Corpus Christi,Texas

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Ambitious, career-focused job seeker, anxious to obtain an entry-level customer service representative position to help launch career while achieving company goals.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Assistant Department Manager

HEB Grocery Store
Corpus Christi, Texas
05.2011 - 05.2024
  • Assisted in the development of departmental goals and objectives.
  • Monitored departmental progress against established goals and objectives.
  • Developed strategies to improve customer service, performance, and productivity.
  • Provided guidance and mentoring to department staff members.
  • Coordinated daily operations within the department.
  • Conducted regular meetings with team members to discuss progress on projects and tasks.
  • Analyzed data to identify areas for process improvement within the department.
  • Maintained records of employee attendance, absences, vacation time.
  • Managed inventory of supplies for the department including ordering new items as necessary.
  • Created reports on performance metrics for management review.
  • Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.
  • Resolved conflicts between staff members in a professional manner.
  • Ensured that all safety protocols were followed in accordance with company policy.
  • Evaluated job applications from potential candidates and conducted interviews when needed.
  • Planned special events or activities related to the department's mission.
  • Implemented training programs for new hires and existing staff members.
  • Collaborated with other departments to ensure efficient workflow throughout the organization.
  • Participated in strategic planning initiatives related to the growth of the business.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.

Assistant Manager

Burger King
Corpus Christi, TX
11.2010 - 05.2011
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Analyzed data from surveys or feedback forms to identify opportunities for improvement.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Served as a liaison between staff members and senior management personnel.
  • Identified cost-saving measures that could be implemented without compromising quality standards.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed inventory audits to identify losses and project demand.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Assigned work and monitored performance of project personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Food Service Manager

Texas Department Of Criminal Justice
Austin, TX
05.2008 - 11.2010
  • Developed and implemented standard operating procedures for food service staff.
  • Maintained records of food inventory, supplies, and equipment.
  • Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
  • Assigned tasks and monitored progress of all kitchen personnel.
  • Ensured proper portioning and serving of meals according to established standards.
  • Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
  • Tracked costs associated with food production to maintain profit margins.
  • Created menus that incorporated seasonal ingredients while adhering to budgetary constraints.
  • Monitored quality of dishes served by tasting them periodically throughout the day.
  • Implemented cost-saving initiatives such as reducing waste and utilizing leftovers effectively.
  • Performed routine maintenance checks on all kitchen equipment including ovens, stoves, refrigerators.
  • Coordinated catering services for special events within the facility.
  • Provided ongoing training for new employees on safe food handling practices.
  • Adhered to company food, safety, quality and sanitation policies.
  • Supervised portion control and quantities of preparation to minimize waste.
  • Managed inventory and rotated food products in storage to avoid spoilage and waste.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Monitored actions of staff and customers to uphold health and safety standards.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Investigated and resolved customer complaints concerning food quality and service.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Prepared and led food service training programs to teach staff various tasks.
  • Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
  • Coordinated maintenance and repair of food service equipment.
  • Planned menus in collaboration with chefs and other personnel.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Trained new employees to perform duties.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Delegated work to staff, setting priorities and goals.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Explained goals and expectations required of trainees.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Assisted staff by serving food and beverages or bussing tables.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Distributed food to service staff for prompt delivery to customers.

Education

High School Diploma -

Foy H Moody
Corpus Christi, TX
05-1996

Skills

  • Onboarding new employees
  • Promotional strategies
  • Database Management
  • Succession Planning
  • Policy Enforcement
  • Employee Retention
  • Employee Motivation
  • Workplace Safety
  • Staff Management
  • Performance Coaching
  • Vendor Management
  • Relationship Building
  • Prioritizing and Planning
  • Goal Setting
  • Willing to Learn
  • Proactive and Focused
  • Customer Service
  • Quality Assurance
  • Decision-Making
  • Attention to Detail
  • Effective Communication
  • Teamwork and Collaboration

Affiliations

Avid fisherman, heavily involved in the church I attend,and various community service activities. Activate Knights of Columbus Officer. Very family oriented and heavily involved in my childs extra curricular activities. Love the outdoors and traveling with family and friends.

Certification

Certified Food Service Manager

References

References available upon request.

Timeline

Assistant Department Manager

HEB Grocery Store
05.2011 - 05.2024

Assistant Manager

Burger King
11.2010 - 05.2011

Food Service Manager

Texas Department Of Criminal Justice
05.2008 - 11.2010

High School Diploma -

Foy H Moody

Similar Profiles

CREATE PROFILE
Estephen Moreno