ESTER ADI WIRYANI
Snowmass Village,CO
Summary
A dedicated and versatile professional with over five years of experience in Front Office operations, complemented by strong expertise in customer service, administration, and hospitality. Proven ability to deliver exceptional customer experiences through effective communication and problem-solving skills. Experienced English Teacher with a passion for interactive learning and student development. Additionally, brings two years of Assistant Manager experience, demonstrating leadership, team coordination, and operational efficiency. Highly adaptable, detail-oriented, and committed to excellence in service and performance.
Overview
12
12
years of professional experience
Work History
Front Desk Agent
Viceroy Snowmass
11.2025 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
Customer Service
Yoda Service
01.2023 - Current
- Greet and assist customers with inquiries via phone, email, chat, or in person.
- Provide product/service information and guidance to customers.
- Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
- Process orders, applications, refunds, or exchanges as needed.
- Maintain a professional and positive attitude in handling customer interactions.
Front Office
Samaja Beachside Villa
01.2020 - 01.2023
- Greet and welcome guests or clients in a professional and friendly manner.
- Answer phone calls, emails, and inquiries, directing them to the appropriate department.
- Manage check-ins and check-outs efficiently (for hotel or hospitality roles).
- Provide accurate information about services, facilities, or company policies.
- Handle reservations, bookings, and appointment scheduling.
English Teacher
Kalam Kudus Christian Elementary School
01.2019 - 01.2020
- Plan, prepare, and deliver engaging English lessons tailored to students' proficiency levels.
- Develop lesson plans that focus on grammar, vocabulary, reading, writing, speaking, and listening skills.
- Assess students’ progress through tests, assignments, and class participation.
- Provide feedback and guidance to help students improve their language skills.
Front Office
LV8 Resort
01.2016 - 01.2019
- Maintain records, update databases, and manage administrative tasks.
- Address customer complaints or requests and escalate issues when necessary.
- Ensure the reception area is neat, presentable, and organized.
- Collaborate with other departments to ensure smooth daily operations.
- Follow company policies and security procedures to safeguard confidential information.
Assistant Manager
PT Bali Expressindo Tour and Travel
01.2014 - 01.2016
- Support the manager in daily operations and decision-making processes.
- Supervise and coordinate team activities to ensure efficiency and productivity.
- Assist in hiring, training, and evaluating employees.
- Monitor staff performance and provide feedback or coaching as needed.
- Handle customer inquiries, complaints, and ensure excellent service.
Education
Bachelor - English Learning Education
Ganesha University of Education
Skills
- Ms Word
- Ms Excel
- Ms Power Point
- Customer service
- Problem-solving skills
- Microsoft office
- Registration processing
Timeline
Front Desk Agent
Viceroy Snowmass
11.2025 - Current
Customer Service
Yoda Service
01.2023 - Current
Front Office
Samaja Beachside Villa
01.2020 - 01.2023
English Teacher
Kalam Kudus Christian Elementary School
01.2019 - 01.2020
Front Office
LV8 Resort
01.2016 - 01.2019
Assistant Manager
PT Bali Expressindo Tour and Travel
01.2014 - 01.2016
Bachelor - English Learning Education
Ganesha University of Education