Ester Arizmendi
Phoenix,Arizona
Summary
Adaptable university student with expertise in conflict resolution, customer communications, and order processing. Seeking opportunities to grow personally and professionally in a challenging role where I can apply and enhance my skills. Frequently praised for diligence by peers, I am committed to leveraging my abilities to successfully fill the vacancy on your team. Dedicated to gaining valuable knowledge and hands-on experience to contribute effectively to the organization's goals and drive personal development.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Peckham
12.2022 - 07.2023
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
CANVASSER
Case Action
04.2022 - 11.2022
- Demonstrated ability to work independently and as part of a team while completing assigned tasks
- Utilized data-driven strategies to target specific demographics for increased voter outreach effectiveness.
- Collaborated with fellow team members to ensure consistent messaging and seamless coordination of canvassing activities across neighborhoods.
- Increased voter registration rates by effectively communicating the importance of civic participation during door-to-door canvassing.
Busser/Restaurant Server
Aunt Chiladas
04.2020 - 10.2020
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ12.2024
Skills
- Problem-Solving
- Microsoft Office
- Call Center Operations
- Time Management
- Team Collaboration
- Data Entry
- Training experience
- Flexibility
- Assertiveness
- Analytical Thinking
- Active Listening
Accomplishments
- STEM Cure Research Assistant
- Presented research on Rio Verde Water Crises at Phoenix College.
- Pharmacy Support Services
- Gained admission to Academies at South Mountain pharmacist program.
Languages
Spanish
Native or Bilingual
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Peckham
12.2022 - 07.2023
CANVASSER
Case Action
04.2022 - 11.2022
Busser/Restaurant Server
Aunt Chiladas
04.2020 - 10.2020
Bachelor of Science - Business Management
Grand Canyon University
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