Ester Bowers-Hicks
Hobart,IN
Summary
Empathetic professional with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences.
Overview
9
9
years of professional experience
Work History
Mental Health Therapist Intern
The Caring Corner
08.2023 - Current
- Provided crisis intervention services to clients experiencing acute mental health distress, ensuring safety and stabilization.
- Encouraged patients to discuss experiences in group and individual settings.
- Improved client mental health by utilizing evidence-based therapeutic techniques and interventions.
- Evaluated treatment effectiveness regularly, adjusting intervention strategies based on client feedback and clinical judgment as required.
Graduate Admissions Counselor
John Wiley & Sons/ Academic Partnerships
10.2022 - Current
- Developing recruitment strategies, Conducting student interviews and assessments, gathering and validating college applications.
- Improved student retention rates by collaborating with academic advisors to identify at-risk students early on and provide appropriate resources.
- Provided exceptional customer service by responding promptly to inquiries from prospective students via phone, email, or social media channels.
Family Permanency Case Manager
Indiana Department of Child Services
08.2019 - 10.2022
- Maintain and reunified families, Located permanent homes and independent living for children, Prepared court reports, coordinating resources, and collaborating with service providers.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Correctional Case Manager
Westville Correctional Facility
08.2018 - 08.2019
- Counseled inmates either individually or in group settings to bring problems to light and implement potential solutions.
- Improved inmate behavior and adjustment through consistent monitoring, support, and guidance in a correctional setting.
- Addressed behavior and stability of inmates to root out concerning connections or mental health issues.
- Conducted risk assessments and developed strategies to address identified risks, promoting safety within the facility.
Homeless Prevention Case Manager-Intern
Respond Now
08.2016 - 05.2018
- Served as a liaison between clients and support networks, fostering a collaborative approach to preventing homelessness.
- Maintained accurate records and documentation, tracking client progress toward goals and reporting outcomes to funding sources.
- Delivered culturally competent care working effectively with diverse populations experiencing homelessness risk factors.
- Assisted clients in securing stable housing through effective coordination with landlords and property managers.
Crisis Peer Support Specialist-Intern
Porter-Starke
09.2015 - 08.2016
- Developed Discharge plans to help clients build self-confidence and resilience.
- Provides information and supports clients while making referrals to community services they prefer.
- Welcomes clients to the Crisis Center, conveys they are in a safe place, and develops a supportive rapport.
- Participates in weekly clinical supervision with appropriately licensed/certified staff.
Education
Master of Social Work - Social Work
Indiana Wesleyan University
04.2024
Bachelor Of Social Work (BSW) - Social Work
Governors State University
12.2018
Skills
- Biopsychosocial Intake expertise
- Micro, Mezzo, Macro expertise
- Developed and facilitated group sessions
- Child and Adolescent Therapy
- Established and maintained relationships with various nonprofit organizations
- Clinical Quality Improvement
- Expertise in crisis intervention techniques
- Family therapy
- Psychological Assessment
- Clinical Documentation
- Advised students on educational, career, and social opportunities
References
References
James Long, Th.D., BCPC, LCSW
Indiana Wesleyan University
Associate Professor of Social Work
MSW-Field Director
james.long2@indwes.edu
Alex Marshall
Director of Enrollment Services
alemarshal@wiley.com
Francette Williams, LCSW
The Caring Corner Agency
Chief Executive Officer
francette@thecaringcorner.net
Affiliations
National Association of Social Workers: 2016-Current
National Black Association of Social Workers: 2021-Current
Timeline
Mental Health Therapist Intern
The Caring Corner
08.2023 - Current
Graduate Admissions Counselor
John Wiley & Sons/ Academic Partnerships
10.2022 - Current
Family Permanency Case Manager
Indiana Department of Child Services
08.2019 - 10.2022
Correctional Case Manager
Westville Correctional Facility
08.2018 - 08.2019
Homeless Prevention Case Manager-Intern
Respond Now
08.2016 - 05.2018
Crisis Peer Support Specialist-Intern
Porter-Starke
09.2015 - 08.2016
Master of Social Work - Social Work
Indiana Wesleyan University
Bachelor Of Social Work (BSW) - Social Work
Governors State University
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