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Ester Flores
Tucson,AZ
Overview
12
12
years of professional experience
Work History
Driver
Uber
07.2022 - Current
- Navigated city streets efficiently to ensure timely passenger pickups and drop-offs.
- Maintained high ratings by providing excellent customer service during rides.
- Adapted to changing traffic conditions, optimizing routes for efficiency.
- Ensured vehicle cleanliness and maintenance for safety and comfort of passengers
- Communicated effectively with passengers to address questions and concerns promptly.
- Assisted passengers with loading and unloading luggage as needed
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
Fraud Analyst
Alorica-Bank of America
Tucson, AZ
09.2014 - Current
- Analyzed transaction data to identify patterns of fraudulent activity.
- Reviewed account activity to confirm fraud findings and completed claims accordingly.
- Monitored alerts generated by fraud detection systems for suspicious transactions.
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud claims and provided claim decisions according to the results of the research found.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
Education
High School Diploma - General Studies
Cholla High School
Tucson, AZ06.1979
Timeline
Driver
Uber
07.2022 - Current
Fraud Analyst
Alorica-Bank of America
09.2014 - Current
High School Diploma - General Studies
Cholla High School