Ester Garza

Conducted intake interviews and scheduled follow-up appointments for prospective residents.

Ensured timely mailing of recertification letters 120 days before anniversary dates.

Oversaw signing of necessary forms during resident appointments.

Maintained compliance with LIHTC and HUD regulations for income verification.

Managed marketing strategies based on competitive occupancy rates and amenities.

Addressed resident complaints professionally, ensuring accurate record-keeping

Coordinated with maintenance teams to address tenant needs prompt.

Coordinated move-ins and move-outs efficiently, minimizing vacancy

Assisted with rent collection

Computer proficiency: Strong skills in Microsoft Office, Excel, Word, and Outlook

Performs file reviews of resident initial certifications, re-certifications

Reviews paperwork which includes income verifications, asset verifications and ensures all paperwork is accurate and complete.

Manages application submitions in Rent Café and reviewed submitted uploaded documents for residents completing recertifications

completed move-in’s and update waiting list in Yardi

Floating Occupancy Coordinator

Managed application intake and processing, reviewing documentation, verifying eligibility, and ensuring compliance with all program regulations.

Added new applicants, tracked application progress, and processed move-ins using Yardi

Maintained and updated Excel tracking sheets to monitor applications and move-in schedules, supporting timely processing and reporting

Assisted in preparing files for audits, identifying discrepancies, and coordinating with site staff to resolve compliance issues

Provided floating support across multiple sites, adapting quickly to property-specific procedures and ensuring consistent operational and compliance standards.

• Warmly greeted each patient by name as they checked in for their appointments.
• Gave patients the proper paperwork needing to be filled out.
• Reviewed paperwork to ensure accuracy and completion, and explain any required procedures to prepare the patient before the chiropractor's exam and treatment.
• Answered the phone.
• Scheduled patient appointments.
• Telephoned patients who have missed their appointments.
• Collected payments.
• Entered charges and payments.
• Updates doctor stat sheets and daily patient count.
• Kept Office manager informed of any supplies that need to be ordered.
• Showed the patient to the appropriate room.
• Kept rooms clean and organized.

• Managed accurate records of guests and members visiting gym facilities.
• Provided thorough responses to inquiries via incoming calls.
• Supported Manager in operational tasks for optimal gym performance.
• Processed member payments, ensuring accuracy and timeliness.
• Addressed customer complaints swiftly to maintain positive experiences.
• Promoted a positive work atmosphere by greeting visitors professionally and courteously upon arrival at the front desk reception area.
• Monitored facility cleanliness and equipment availability, contributing to a positive environment.
• Checked members into gym by scanning badges.

• Encouraged good behaviors using positive reinforcement methods.
• Instructed children on proper health and personal habits.
• Organized and engaged in recreational activities such as puzzles and games.
• Communicated openly with the child's parents about daily activities and behaviors.
• Implemented curriculum appropriate for their age.
• Maintained a safe environment.
• Made nutritious meals and snacks.