Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ester-Lorena Pérez

Spring Valley,USA

Summary

Experienced Office Assistant in health administration with over 5 years of experience. Proficient in verbal and written communication, able to interact professionally with staff, management, and clients. Detail-oriented with strong interpersonal, organizational, and time management skills. Recognized for flexibility, hard work, and determination to succeed.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Optician

Acuity Group
07.2024 - 12.2024
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
  • Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
  • Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
  • Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
  • Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
  • Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
  • Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
  • Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
  • Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.

Optician and Inventory Specialist

Through The Hayes Optometry
08.2022 - 06.2024
  • Assisted in general office support: answering phones, taking messages, greeting visitors, maintaining a clean and organized office environment and provided excellent customer service.
  • Scheduling & Communication: assisted in managing doctors schedule, scheduled/confirmed appointments, making any necessary changes to schedule that is requested by either doctor or patient, responded to inquiries from callers seeking information and pulling charts for next day appointments
  • Insurance Billing: processed/submitted VSP and Eyemed claims for comprehensive eye exams, contact lens evaluations and glasses/contact lens orders. Called insurance companies to file claim corrections/adjustments as well.
  • Insurance Verification: called insurance companies to verify that patients had the proper insurance coverage prior to any procedures or appointment scheduling and ascertain pertinent information regarding policies
  • Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
  • Provided clerical support by copying, scanning, faxing and filing documents or patient charts
  • Managed all frame inventory & buying; met with eyewear reps to keep eyewear lines up too date & in style. As well as taking responsibility in all frame returns, special frame orders for patients and frame pricing.
  • Developed expertise in various lens technologies, offering knowledgeable advice on anti-reflective coatings, progressive lenses, and more.
  • Provided attentive follow-up care, addressing any concerns or adjustments needed for optimal eyewear comfort and effectiveness.
  • Improved customer satisfaction by providing personalized eyewear recommendations and fitting adjustments.
  • Contributed to a professional store environment by maintaining clean displays and organizing frame selections attractively.
  • Collaborated with team members to create promotional materials for new products or seasonal sales events.
  • Assisted optometrists with patient eye exams, ensuring accurate measurements for prescription lenses.
  • Assisted patients in selecting appropriate contact lens solutions, providing education on safe usage and proper storage techniques.
  • Troubleshot issues with prescription accuracy or fit, working with customers to find satisfactory solutions promptly.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Planned seasonal trunk shows for office; reaching out & coordinating with desired eyewear rep to come in & showcase full line to our patients.
  • Attended training seminars to stay current on the latest trends in eyewear fashion and technology advancements.

Optician

Dr. Thomas Aller Optometrist
09.2020 - 02.2022
  • Assisted in general office support: answering phones, taking messages, greeting visitors, maintaining a clean and organized office environment and provided excellent customer service.
  • Scheduling & Communication: assisted in managing doctors schedule, scheduled/confirmed appointments, making any necessary changes to schedule that is requested by either doctor or patient, responded to inquiries from callers seeking information and pulling charts for next day appointments
  • Insurance Billing: processed/submitted VSP and Eyemed claims for comprehensive eye exams, contact lens evaluations and glasses/contact lens orders. Called insurance companies to file claim corrections/adjustments as well.
  • Insurance Verification: called insurance companies to verify that patients had the proper insurance coverage prior to any procedures or appointment scheduling and ascertain pertinent information regarding policies
  • Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
  • Provided clerical support by copying, scanning, faxing and filing documents or patient charts
  • Provided comprehensive eye health and care education to customers, enhancing their understanding and appreciation of proper eye care.
  • Aided in selection of eyeglass frames based on customer preferences and discussed optimal lens, coating, and frame recommendations that would meet their needs.
  • Collaborated with optometrists to verify prescriptions and ensure accuracy in lens dispensing, maintaining high-quality standards.
  • Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
  • Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
  • Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
  • Increased sales with engaging product demonstrations and knowledgeable recommendations of latest eyewear trends.
  • Learned new catalog of items to present current options to patients.
  • Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
  • Assisted with dilating patients, inputting patient information or test results and directing them to exam rooms

Office Assistant and Insurance Biller

Stamper Optometry
02.2016 - 08.2020
  • Assisted in general office support: answering phones, taking messages, greeting visitors, maintaining a clean and organized office environment and provided excellent customer service.
  • Scheduling & Communication: assisted in managing doctors schedule, scheduled/confirmed appointments, making any necessary changes to schedule that is requested by either doctor or patient, responded to inquiries from callers seeking information, pulling charts for next day appointments and assist patients with understanding their insurance benefits and financial responsibility
  • Insurance Billing: processed/submitted all VSP and Eyemed claims for comprehensive eye exams, contact lens evaluations and glasses/contact lens orders. Called insurance companies to file claim corrections/adjustments as well.
  • Insurance Verification: called insurance companies to verify that patients had the proper insurance coverage prior to any procedures or appointment scheduling and ascertain pertinent information regarding policies
  • Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
  • Provided clerical support to other office employees by copying, scanning, faxing and filing documents or patient charts
  • Assisted in some optician duties such as frame selecting, glasses adjustments/repairs, quality check and dispensing, preliminary testing, contact lens training, writing detailed work orders either for glasses or contacts and collecting payment for orders placed







Education

No Degree - Health Administration

Southwestern College
San Diego, CA
05-2026

High School Diploma - undefined

Capuchino High School
San Bruno, CA
05.2010

Skills

  • HIPAA compliance knowledge
  • Proficient in patient management systems
  • Proficient in bilingual communication
  • Effective communication skills
  • Extensive background in customer service spanning over five years; sales expertise
  • Effective communication
  • Service excellence
  • Insurance eligibility verification
  • Strong organizational skills
  • Healthcare documentation expertise
  • Healthcare scheduling management
  • Transaction processing skills

Certification

Driver's License

Languages

Spanish - Fluent

Timeline

Optician

Acuity Group
07.2024 - 12.2024

Optician and Inventory Specialist

Through The Hayes Optometry
08.2022 - 06.2024

Optician

Dr. Thomas Aller Optometrist
09.2020 - 02.2022

Office Assistant and Insurance Biller

Stamper Optometry
02.2016 - 08.2020

High School Diploma - undefined

Capuchino High School

No Degree - Health Administration

Southwestern College

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