Ester Morales
Ontario,CA
Summary
Proven leader in the hospitality sector, adept at elevating customer experiences and fostering team cohesion at Essies Bar. Excelled in multitasking and communication, significantly enhancing customers satisfaction and safety standards. Skilled in cash handling and cocktail crafting, consistently exceeding guest expectations and driving repeat business.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender Manager
Essies Bar
06.2012 - Current
- Cash handling with customers.
- Engaging with customers, building relationships and creating memorable experiences.
- Knowledge of cocktail recipes, bartending techniques and various spirits, wines and bitters.
Bartender Supervisor
Zendejas Mexican Grill
06.2013 - 04.2016
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
Education
High School Diploma -
California Technical High School
Los Angeles, CA06.2003
Skills
Workplace safety
Customer service
Communication
Team work
Memory
Multitasking
Attention detail
Cash handling
Certification
Mixologist certified
Food handler certified
TiPS certified
Timeline
Bartender Supervisor
Zendejas Mexican Grill
06.2013 - 04.2016
Bartender Manager
Essies Bar
06.2012 - Current
High School Diploma -
California Technical High School
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