Ester Pena

Medical Assistant:

• Collected vital signs such as BP, O2, RR, medical history, allergies, medication reconciliation, symptoms, and documented in EMR system.
• Administered medications, injections, and immunizations as directed by physicians.
• Completed EKGs and other based on patient presentation in office.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods and finger sticks. Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Supported patient education by explaining treatment plans, medication instructions, and follow-up care.
• Ensured compliance with HIPAA and clinic policies for patient privacy and data security.

Medical Scribe

• Assisted healthcare providers in organizing patient progress notes, reports, ROS, diagnosis codes, medication, for efficient diagnosis and treatment planning.
• Documented patient encounters examinations, notes, observations, and treatment plans maintaining thorough and accurate in real time
• Accompanied physicians through day in fast-paced, stressful environments and assisted in minimizing providers work load.

Front Desk:

• Scheduled, coordinated, and confirmed appointments ensuring a seamless experience for patients and providers.
• Delivered outstanding first impressions by greeting visitors warmly, handling inquiries, and directing them appropriately.
• Handled check-ins and check-outs, including verification of insurance and collection of co-pays, and copy of ID.

Medical Assistant:

• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Collected vital signs, medical histories, and prepared exam rooms for procedures.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.

Front Desk Receptionist:

• Scheduled appointments accurately using EMR reducing conflicts or double bookings.
• Expedited check-in and check-out obtaining co-pays, insurance and ID ensuring seamless experiences during their visits.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Front Desk Administrator:

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Scheduled appointments and managed the spa's booking system to optimize scheduling and client flow, Answered phone calls, responded to inquiries, and provided information about services, contributing to a high level of customer satisfaction.
• Maintained a clean, organized, and welcoming environment by performing regular cleaning and ensuring all areas were presentable.
• Provided exceptional service to clients with a positive and friendly attitude, enhancing their overall spa experience and encouraging repeat visits.

Social Media:

• Oversaw social media presence and aligned posts to include branding and trending ideas.
• Boosted engagement rates with the creation of compelling and visually appealing content.