Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager

Ester Ruiz

Palm Springs,CA

Summary

Accomplished Housekeeping Supervisor and Front Desk Agent with a proven track record at The DoubleTree by Hilton, enhancing guest satisfaction through exceptional customer service and meticulous attention to cleanliness. Expert in staff scheduling and guest relations, significantly improved room feedback. Demonstrates strong organizational skills and a commitment to excellence in all guest interactions. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Overview

53
53
years of professional experience

Work History

Housekeeping Supervisor

The DoubleTree by Hilton
03.2020 - 09.2024
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.

Front Desk Agent

The DoubleTree by Hilton
02.2017 - 03.2020
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Front Desk Agent

Embassy Suites
02.2008 - 07.2018
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Paraprofessional

Palm Springs Unified School District
01.1972 - 12.2012
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.

Education

Associate of Arts - Early Childhood Education

College of The Desert
Palm Desert, CA

Skills

Housekeeping knowledge

Guest Relations

Customer Service

Staff Scheduling

Cleaning technques

Cleaning and sanitation

Guest Services

Problem-solving skills

Cash Handling

Hospitality services

Time Management

Languages

Spanish
Native or Bilingual

Timeline

Housekeeping Supervisor

The DoubleTree by Hilton
03.2020 - 09.2024

Front Desk Agent

The DoubleTree by Hilton
02.2017 - 03.2020

Front Desk Agent

Embassy Suites
02.2008 - 07.2018

Paraprofessional

Palm Springs Unified School District
01.1972 - 12.2012

Associate of Arts - Early Childhood Education

College of The Desert

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Ester Ruiz