Ester Sampson
Bellevue,NE
Summary
Dynamic Dispatch Supervisor with proven expertise at Student Transportation of America in route scheduling and driver training. Successfully streamlined field trip coordination and improved driver payroll accuracy. Adept at troubleshooting tablet issues and resolving operational challenges, fostering a collaborative environment that enhances overall efficiency and safety.
Overview
23
23
years of professional experience
Work History
Dispatcher
Zum
Omaha, NE
02.2024 - Current
- Schedule the bus driver's daily routes.
- Assign field trips.
- Assist the customer service representatives with route questions.
- Assist drivers in signing in and out of the tablets, and make corrections if needed.
- Troubleshoot tablet data.
- Speak with drivers when problems arise, to assist the district liaison and resolve issues.
Dispatch Supervisor
Student Transportation of America, STA
Omaha, NE
02.2002 - 05.2024
- Assign daily routes and field trips.
- Field trip billing.
- Driver's payroll.
- Scheduling drivers' evaluations.
- I was hired as a route driver and trainer.
- Trained new drivers behind the wheel.
- Trained drivers on a skills course.
- Set up and break down of the skills course.
- I went to investigate accidents and write up reports.
Education
Some College (No Degree) - Clerical Administration
Guam Vocational High School
Maniglao, GuamSome College (No Degree) - Clerical Administration
International Business College
Barrigada, GuamSkills
- Route scheduling
- Field trip coordination
- Tablet troubleshooting
- Driver payroll
- Driver training
- Accident investigation
Timeline
Dispatcher
Zum
02.2024 - Current
Dispatch Supervisor
Student Transportation of America, STA
02.2002 - 05.2024
Some College (No Degree) - Clerical Administration
Guam Vocational High School
Some College (No Degree) - Clerical Administration
International Business College