Ester Serrano

• Provided feedback on students' performance in terms of their understanding of the subject matter.
• Encouraged students to ask questions during class discussions and provided guidance when needed.
• Created a stimulating learning environment by incorporating multimedia tools into classes.
• Mentored students who need extra help with embedded systems topics or assignments.
• Attended workshops and conferences related to embedding system education.
• Participated in departmental meetings and committees related to curriculum development.
• Responded promptly to emails from professors or students seeking advice on embedding system topics.
• Helped each student build strong study habits and use effective learning strategies.
• Motivated students using feedback and encouragement.

• Supervised daily operations of in-person and virtual services, 15 program tutors, 15 Conversation Lab volunteers that serve over 75+ individual students a week.
• Conducted frequent CRLA certified training for tutor staff, used targeted recruitment to staff, and used strategic outreach through BeachConnect to increase program use.
• Oversee and schedule program meetings, and oversaw schedules of program appointments that served over 100 individual students a week.
• Closely collaborated with the director and on campus partners to streamline and facilitate services to the program and the Learning Center.
• Conduct outreach and build partnerships with campus communities through providing academic skills workshops and attending partner orientations to increase program use.
• Coordinated with management on planning and budget projections for ESL program activities.
• Assisted with payroll and tracked program's timesheets using electronic and web-based programs.
• Attend meetings and oversee outreach schedules to streamline program services and collaborate with partners on their initiatives for student success.
• Helped oversee data management for the program through Beach Connect reports, using findings for annual program assessment reports.
• Use Beach Connect in targeted recruitment and outreach for the program, increased use of program services by 10% when compared to previous Spring semester.
• Assisted management with planning and logistics for program activities.

Provided one-on-one instruction for non-English speaking students within classroom settings.

• Implemented kinesthetic, visual, and auditory approaches to make tutoring appointments compelling and interactive, and adopt different pedagogies to tailor to diverse student needs.
• Evaluated, assesed, and counseled students regarding academic performance and goals.Improved students' grammar and conversational skills through role play assignments.
• Instructed students through lectures, discussions, group activities and demonstrations.
• Assist ESL coordinator in recruitment and interviewing of dozens of tutor applicants.
• Assist ESL Coordinator in CRLA training of staff that spanned 15 hours per semester of tutor training.

• Addressed student learning needs through diverse teaching styles.
• Coached students through challenging material with positive reinforcement and encouragement.
• Supported students by identifying and addressing specific concerns.
• Coached students on test-taking strategies.
• Instructed small groups of students in key subject concepts.
• Researched and recommended textbooks, software and other learning materials to complement tutoring.
• Collaborated with students to identify educational goals and initiated strategies to keep plans on track.
• Helped students improve their comprehension skills, grammar, and brainstorm ideas for essays.
• Worked with students with disabilities.