Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ester Zamora

Orlando

Summary

Experienced Operations and Hospitality Manager with strong background in supervising large scale food service operations, leading cross functional teams, and optimizing guest experience. Proven ability to manage remote and hybrid teams, coordinate scheduling, oversee financial transactions, and implement process improvements. Adept at virtual communication, staff development, and using digital systems to manage operations efficiently. Seeking a remote position where I can apply my leadership and organizational skills in a digital setting.

Overview

16
16
years of professional experience

Work History

Hospitality Operations Supervisor

United Polaris Lounge via FLIK Hospitality Group
Newark
04.2022 - 06.2025
  • Large Multi-Function Facility - 27,000 sq. ft. Remote-Ready Hybrid Experience.
  • Managed remote and on-site employees' schedules, monitored shift changes, and led virtual team briefings to ensure consistency across service points.
  • Trained and developed team members using digital tools and standardized resources, reinforcing company policies and food safety regulations in both in-person and remote settings.
  • Oversaw sanitation, infection control, and operational compliance using checklists, shared logs, and remote audits.
  • Planned and coordinated virtual marketing efforts for special events and promotions to boost customer engagement.
  • Verified billing discrepancies and resolved issues remotely with vendors and internal teams.
  • Digitally tracked staff performance reviews, and created reports for management.

Manager

LIVE THE LIFE HEALTHY
Elizabeth
11.2009 - 10.2021
  • Coordinate daily basis operations of a health food store café, offering green smoothies, juices, sandwiches, salads, and coffee.
  • Promoted business on social media platforms to maximize brand identity, and generate revenue.
  • Increased business by developing new marketing and promotional strategies.
  • Sorted food and supply deliveries, and correctly stored each item in its proper location.
  • Accepted and processed credit and cash payments, making correct change from the cash register drawer.
  • Created weekly schedules based on predicted staffing needs, budgets, and employee requests.

Teller

WELLS FARGO BANK
Cranford
02.2014 - 01.2017
  • Met or exceeded sales goals by promoting bank products and services in customer interactions
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy
  • Assisted customers by phone and in person by answering banking questions and recommending solutions
  • Complete a wide range of other administrative tasks as assigned
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations
  • Access to keys and codes to open and close bank

Education

Diploma -

ARTS HIGH SCHOOL
Newark, NJ

Skills

  • Remote team coordination and scheduling
  • Operations management
  • Virtual staff training and performance evaluation
  • Digital communication and collaboration tools
  • General ledger and accounts payable systems
  • Customer experience and service quality
  • Bilingual in English and Spanish

Timeline

Hospitality Operations Supervisor

United Polaris Lounge via FLIK Hospitality Group
04.2022 - 06.2025

Teller

WELLS FARGO BANK
02.2014 - 01.2017

Manager

LIVE THE LIFE HEALTHY
11.2009 - 10.2021

Diploma -

ARTS HIGH SCHOOL

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