Ester A. Hernandez
Santee,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Ramada By Wyndham
09.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
Sanitation Crew Member
Bread And Cie
06.2023 - 09.2023
- Maintained neat, clean and sanitized work areas.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Responded immediately to calls from personnel to clean up spills and wet floors.
Retail Sales Associate
Metro By T-Mobile
07.2020 - 09.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
Receptionist
One Stop Career Center
09.2016 - 04.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Sales Floor Associate
Banana Republic Factory Store
10.2015 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
Education
No Degree - Small Business Administration And Management
Paradise Valley Community College
Phoenix, AZ03.2033
High School Diploma -
Imperial Pathways Charter School
El Centro, CA06.2019
Skills
- Correspondence Drafting
- File Management
- Spreadsheet Tracking
- Call Routing
- Customer Service
- Office Administration
- Cash Handling
- Bookkeeping
- Time Management
- Problem-Solving Skills
- Verbal and Written Communication
- Listening Skills
- Skilled in Excel
- Team Collaboration
- Adaptability
- Professionalism
- Problem Solving
- Multitasking Abilities
Certification
Small Business
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Ramada By Wyndham
09.2023 - Current
Sanitation Crew Member
Bread And Cie
06.2023 - 09.2023
Retail Sales Associate
Metro By T-Mobile
07.2020 - 09.2020
Receptionist
One Stop Career Center
09.2016 - 04.2017
Sales Floor Associate
Banana Republic Factory Store
10.2015 - 01.2016
No Degree - Small Business Administration And Management
Paradise Valley Community College
High School Diploma -
Imperial Pathways Charter School
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