Esterbina Herrera
Miami,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pastry Baker
Miccosukee Resort and Gaming
Miami, FL
11.2017 - Current
- Properly preparing and presenting a wide variety of goods, such as cakes, cookies, pies, tarts, and bread following traditional and modern recipes.
- Maintain weekly inventory levels to reduce waste and to operate at the highest gross margin levels.
Pastry Baker
Self-Employed Baker
Miami, FL
01.2016 - Current
- Experience in baking/decorating unique birthday cakes specifically designed per customers’ preferences.
- Organizing and marketing the production of private birthday cakes and parties.
Baker
Hard Rock Casino
Fort Lauderdale, FL
10.2021 - 02.2026
- Assisted in daily production of baked goods, ensuring adherence to recipes and quality standards.
- Organized inventory management, optimizing stock levels for ingredients and supplies.
- Collaborated with head baker to develop new product offerings based on customer feedback.
- Streamlined preparation processes, reducing waste and improving kitchen efficiency.
- Monitored baking times and temperatures to maintain consistent product quality.
- Implemented sanitation protocols, ensuring compliance with health and safety regulations.
Retail Sales / Demonstration Baker
William Sonoma
Miami, FL
10.2013 - 10.2017
- Presentation with potential clients about the product and convince them to buy bakery goods and products.
- Planning and organizing advertisements and sales productions and preparing merchandise for bread displays.
Front Desk Receptionist
Pulmonary Physicians of South Florida
Miami, FL
01.2007 - 06.2017
- Greeted and assisted patients, ensuring a welcoming front desk environment.
- Managed patient scheduling and appointment confirmations efficiently.
- Handled multi-line phone system, routing calls to appropriate departments.
- Processed patient intake forms and maintained accurate records.
- Resolved patient inquiries and concerns promptly, improving satisfaction levels.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Diploma - Pastry and Baking Arts
Florida Education Institute
Miami, FL05-2017
Skills
- Cake decorating skills (ability to make flowers, decorative borders, and knowledge of elegant piping techniques)
- Monitoring and maintaining all sanitation technique and practices and safety standards as stated by local health departments to include nutritional guidelines and allergic concerns
- Worked in conjunction with several departments in monitoring levels of service, customer expectations, time management, and quality control
- Customer service
- Problem-solving
- Attention to detail
- Work well with others
Certification
ServSafe Certification 2017
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Baker
Hard Rock Casino
10.2021 - 02.2026
Pastry Baker
Miccosukee Resort and Gaming
11.2017 - Current
Pastry Baker
Self-Employed Baker
01.2016 - Current
Retail Sales / Demonstration Baker
William Sonoma
10.2013 - 10.2017
Front Desk Receptionist
Pulmonary Physicians of South Florida
01.2007 - 06.2017
Diploma - Pastry and Baking Arts
Florida Education Institute