Summary
Overview
Work History
Education
Skills
Timeline
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Estevan Martinez

Missouri City,TX

Summary

Experienced RAN Coordinator at SLB with 14 years in the Oil and Gas industry. Proficient in SAP and process optimization, leading to improved operational workflows and increased productivity. Track record includes excellence in Customer Service, MFG Planning, and managing the Repair, Return, and Recertification of down hole testing equipment. Leadership has resulted in notable advancements in departmental efficiency and international shipping operations, emphasizing safety and ongoing improvement.

Overview

10
10
years of professional experience

Work History

RAN Coordinator

SLB
11.2022 - 02.2025
  • Generated quarterly forecasts and reports for senior management.
    Developed comprehensive documentation to support decision-making processes.
  • Enhanced operational workflows through regular communication and progress updates.
    Fostered a collaborative work environment by ensuring accurate record-keeping as needed.
    Boosted team productivity by implementing consistent communication practices.
  • Gathered and organized materials to support MFG and Recertification processes.
  • Collaborated with department heads and 3rd party suppliers to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
  • Performed supplier visits to verify adherence to SLB quality and company standards.
  • Generated, validated, and executed purchase orders for all services of third-party, manufacturing, and engineering in SAP to multiple locations
  • Facilitated logistical operations and shipment requests through TCC Global, 3rd party freight carries and warehouse ensuring compliance with US export and location Import regulations
  • Practical evaluation of assets pending recertification for downhole testing equipment


Customer Service Specialist

SLB
01.2019 - 11.2022
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service. Awarded SAP Super User for Customer Service and Quality 2 years in a row.
  • Adjusted promptly to evolving company policies linked to Country Sanctions, discontinuing Suppliers and prohibiting locations to avert legal penalties and reputation damage.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role in.
  • Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly. Awarded Outstanding Leadership in 2021 for going above an beyond.
  • Cross-trained and provided backup support for Team Lead, JAF support, Catalog Pricing and Gun Load Carriers
  • Acquired comprehensive knowledge of product and service modifications by attending continuous improvement trainings across Electrical Lab, MFG test bays, and Warehouse.
  • Managed high call volume while maintaining a courteous professional demeanor finding resolutions that satisfied both the company and the customer's needs.
  • Assisted new employees as mentor with training, sharing best practices for handling difficult situations and achieving positive outcomes. Green Hard Hat appointee with on boarding for the first 6 months of new customer service team members.

Quality Supervisor

SLB
09.2014 - 04.2019
  • Directed and supervised 9 employees involved in product inspection and quality control procedures per ISO 9001 standards providing technical support and coordinating personnel.
  • Instilled safety-first mindset within team members with regular training sessions focused on safe work techniques, stretching routines, 5x5 short breaks for enhanced focus and equipment usage protocols. Signed off on pocket HARCs when using lifting cranes to ensure safety and compliance.
  • Oversaw PLQS, SAP, and 5S projects for monitoring non-conformances, ensuring corrective actions, enhancing preventative measures, and driving process improvements over time. Performed audits and led teams to fully investigate quality control processes and root out deficiencies.
  • Assessed 3rd party supplier machine shops for first article inspection qualifications and conducted inspections to facilitate immediate drop shipment if meeting all quality specifications and shipping requirements
  • Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production and assembly teams in weekly morning meetings.
  • Supported quality control processes for four production lines by maintaining inspection equipment in the inspection lab and on the shop floor. Performed quarterly audits on inspection tools, ensuring timely recertification. Coordinated annual CMM and Micro Hite recertification to maintain operational integrity.
  • Evaluated employee performance on a quarterly basis, offering targeted coaching to facilitate career growth. Executed SLP-3 annual reviews at year-end, advising on promotions or disciplinary actions linked to performance metrics.

Education

B.F. Terry High School
Rosenberg, TX

Skills

  • SAP (Super User)
  • Repair and Return Management
  • Import / Export Specialist
  • ITAR TCC Compliant
  • Process improvement
  • Production scheduling
  • Six Sigma Yellow Belt
  • 5S Continuous Improvement

Timeline

RAN Coordinator

SLB
11.2022 - 02.2025

Customer Service Specialist

SLB
01.2019 - 11.2022

Quality Supervisor

SLB
09.2014 - 04.2019

B.F. Terry High School

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