Estevan Ortega
Albuquerque,NM
Summary
Driven Individual with 2 years of experience working in restaurant/ hospitality industry. Highly skilled at cleaning and organizing while addressing customer concerns with ease, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Overview
2
2
years of professional experience
Work History
Restaurant Busser
Daves Valley Grill
6601 4th St NW, Los Ranchos De Albuquerque, NM 871
10.2022 - 09.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Trained new staff in bussing and cleaning procedures.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Monitored dining room inventory and replenished as necessary.
Lead Busser (SA)
Texas Roadhouse
5900 Pan American Fwy, Albuquerque, NM 87109
03.2022 - 06.2023
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Reset and cleaned tables quickly to prepare for new customers.
- Engaged in suggestive selling and other sales techniques.
- Cleaned tables in under 45 seconds, ( i should be very efficient in fine dining)
- Trained new staff in bussing and cleaning procedures.
- Provided attentive service and proactively assessed guest needs.
- Established rapport with customers by providing friendly and attentive service.
Education
High School Diploma -
Menaul Preparatory School
301 Menaul Blvd NE, Albuquerque, NM 8710705.2022
Entrepreneurship Certificate - Business
CNM
800 University Blvd SE, Albuquerque, NM 8710607.2023
Skills
- Punctual
- Server Support
- Pre-Bussing Operations
- Effective Problem Solving
- Training and Coaching
- Food Running
Timeline
Restaurant Busser
Daves Valley Grill
10.2022 - 09.2023
Lead Busser (SA)
Texas Roadhouse
03.2022 - 06.2023
High School Diploma -
Menaul Preparatory School
Entrepreneurship Certificate - Business
CNM